2. Operational approach to Skills Stores July 2007 Presented by: Wendy Schwedes

3. North-west region of Melbourne – individuals, businesses, organisations North Western Skill Store partners: VETASSESS lead agent Victorian University Kangan Batman TAFE Northern Melbourne Institute of TAFE Meadow Heights Learning Shop Apprenticeships Plus Community & Health Service Industry Training Board North Western Skills Store

4. Permanent ‘shopfronts’: Footscray Preston Broadmeadows Meadow Heights Learning Shop Mobile facility Shopping centres and markets Workplaces Community and Information centres Employment Centres Libraries Well equipped vehicle – laptops, LCD screen Mobile facility planner North Western Skills Store operations

5. Skills Store Manager Shopfront staff Skills Store consultant Skills Store Administrative officer Mobile service Skills Store consultant Skills Store Administrative officer North Western Skills Store staffing

6. TAFE Development Centre Training Needs Analysis Skills Store staff RTO staff Training program Skills Store staffing

7. Overview of client management

8. Record public, employer, VET sector enquiries Competency Navigator – initial self or facilitated assessment Referral service to RTO Client satisfaction surveys Activity reports Skills Stores Management System

11. Skills Store Staff manual: Overview of Skills Stores Shopfront staff guidelines for client management North Western Skills Store Client Management System FAQs North Western Skills Store

12. Webpage Telephone number Email address Mobile service Events and meetings North Western Skills Store promotion