1. Information Technology Management NARUC/NERC Regulatory Partnership 2012

2. 2 CURRENT DATABASE NARUC/NERC Regulatory Partnership 2012

3. 3 Work Area

4. NARUC/NERC Regulatory Partnership 2012 4 Pending Cases

5. NARUC/NERC Regulatory Partnership 2012 5 Complaint Form

6. NARUC/NERC Regulatory Partnership 2012 6 Reports

7. NARUC/NERC Regulatory Partnership 2012 7 Complaint Time Overview Report

8. NARUC/NERC Regulatory Partnership 2012 8 Complaint Listing Report

9. NARUC/NERC Regulatory Partnership 2012 9 Utility Adjustment Report

10. NARUC/NERC Regulatory Partnership 2012 10 Average Completion Time Report

11. 11 NEW DATABASE NARUC/NERC Regulatory Partnership 2012

12. 12 Outlook View of Dashboard

13. NARUC/NERC Regulatory Partnership 2012 13 Outlook View

14. NARUC/NERC Regulatory Partnership 2012 14 Outlook View of Cases

15. 15 Outlook View of Cases

16. 16 Complaint Form

17. 17 NARUC/NERC Regulatory Partnership 2012 Selecting Utility Company

18. 18 NARUC/NERC Regulatory Partnership 2012 Selecting Contact

19. 19 NARUC/NERC Regulatory Partnership 2012 Enter New Contact Information

20. 20 NARUC/NERC Regulatory Partnership 2012 How to Add Activities

21. Adding an Activity - Letter 21 Top half of screen

22. Adding an Activity - Letter 22 NARUC/NERC Regulatory Partnership 2012 Bottom half of screen

23. 23 NARUC/NERC Regulatory Partnership 2012 Opening Document/Attachment

24. NARUC/NERC Regulatory Partnership 2012 24 Left half of the screen Closed Activities

25. 25 Right half of the screen NARUC/NERC Regulatory Partnership 2012 Closed Activities

26. 26 NARUC/NERC Regulatory Partnership 2012 Adding an Activity - Email Top half of screen

27. Adding an Activity - Email 27 NARUC/NERC Regulatory Partnership 2012 Bottom half of screen

28. 28 NARUC/NERC Regulatory Partnership 2012 Adding an Activity – Phone Call

29. 29 NARUC/NERC Regulatory Partnership 2012 Resolve Complaint

30. 30 NARUC/NERC Regulatory Partnership 2012 Resolve Complaint

31. 31 NARUC/NERC Regulatory Partnership 2012 Closed Activities

32. 32 NARUC/NERC Regulatory Partnership 2012