1. 3rd Annual Managers Conference

2. is March 2010 3rd Annual Managers Conference

3. Lead and Lag Measures The lag measure is the metric obtained after the event is over- the destination, whereas the Lead measure(s) are things that have to happen or the drivers that help reach the destination Lag Measure: Revenue, money in the door, all receipts for a given month Revenue, money in the door, all receipts for a given month March 2010 3rd Annual Managers Conference

4. Benchmarking is the process of measuring an organization's internal processes then identifying, understanding, and adapting outstanding practices from other organizations considered to be best-in-class. Most business processes are common throughout industries. March 2010 3rd Annual Managers Conference

5. 1.Define : Clearly defined boundaries, input and output 2.Order : Activities that are logical according to their position in time and space 3.Patient: There must be a recipient of the process' outcome, a customer 4.Value-adding : Transformation must add value, either upstream or downstream 5.Anchoring: Must be anchored in an organization’s structure and culture 6.Cross-functionality : Must, when possible, span several functions March 2010 3rd Annual Managers Conference Steps to effective Benchmarking

6. March 2010 3rd Annual Managers Conference