1. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 1 Ingram Micro Service Advantage James Skelton June 4, 2014

2. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 2 Agenda Program Overview Why Service Advantage? Service Advantage Process Outline Next Steps Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

3. 120309_ 3 Service Advantage Vision To create a high-value experience for select partners currently engaging with Ingram Micro for Cisco Services Jointly develop and deliver goal-oriented plans to grow Cisco Services Business based on metrics, best practices and business tools. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

4. 120309_ 4 Service Advantage Program Overview YOU CISCO INGRAM MICRO For Ingram Micro’s most highly-engaged partners An Exclusive Program In-depth analysis of your current Cisco business Understand your direction and goals Provide a prescription for services-led growth Give you the tools to execute on the plan and move your business forward

5. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 5 Benefits …By the Numbers Partners that have engaged directly with Cisco have realized 61% YoY Services Growth 24% YoY Product Growth

6. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 6 Service Advantage Process 11 Collaborative program review with partner executive management 22 Authorize Cisco to share services business data with Ingram Micro. Discovery call with Ingram Micro. 33 Ingram Micro will create and present findings, goals, and plans to grow services business 44 Regular engagement to execute plan, monitor progress, and measure results Program Introduction Discovery & Metrics Build Custom Plan Deliver Plan

7. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 7 How to Approach to Services Attach and Renew PERFORMANCE METRIC DATA REVIEW Understand roles and responsibilities How soon do you quote service renewals? Use contract data for up-sell and refresh? What tools do you use? Current Attach and Renew rates? Smart Services? Discovery Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

8. 120309_ 8 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Set Achievable Goals Against Key Performance Metrics Custom Plan Baseline Metrics YoY Revenue Current Attach Rate Current Renewal Rate Goals YoY Revenue Growth Current Attach Rate Growth Current Renewal Rate Growth Incentive Opportunity $1,500 per Quarter for Goal Attainment

9. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 9 Custom Plan Comprehensive Review of Services Installed Base Determine Customer threshold for Automation Assign responsibility for Renewals E-Consulting Review and Analysis Schedule Monthly call to review opportunities Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

10. 120309_ 10 E-Consulting Overall Rebates Summary Quarter-to-Date Sales Performance and Rebate Metric Service Coverage Service Opportunity Metric Value Projected Rebate * Consolidated Attach Rate (LLW Adj.) $502,204$567,99188.4%2.84% Renewal Rate – SE QTD $493,042$1,006,35749.0%0.00% Current Projected Sales Rebate FQTD 2.84% Premium Services Rebate * 1.00% Maximize your Sales Performance Rebate by taking action on missed opportunities Month End Metrics: November 2013

11. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 11 Top 20 Indirect Attach (LLW Adj) 1 Opportunities Install-Site Name Total Opportunities (USD) Service Covered (USD) Remaining Opportunities (USD) Attach Rate XXXXXXXXXXXX $4,890$4,094$79683.7% XXXXXXXXXXXX $2,202$1,516$68668.8% XXXXXXXXXXXX $1,766$1,118$64863.3% XXXXXXXXXXXX $620$12$6081.9% XXXXXXXXXXXX $1,734$1,342$39277.4% XXXXXXXXXXXX $1,956$1,618$33882.7% XXXXXXXXXXXX $213$0$2130.0% XXXXXXXXXXXX $180$0$1800.0% XXXXXXXXXXXX $142$0$1420.0% Totals $151,322$87,246$64,07657.7% E-Consulting Top 20 Attach Opportunities Last 12 Months Top 20 Indirect Attach (LLW Adj) 1 Opportunities Install-Site Name Total Opportunities (USD) Service Covered (USD) Remaining Opportunities (USD) Attach Rate XXXXXXXXXXXX $36,663$15,327$21,33641.8% XXXXXXXXXXXX $21,804$5,400$16,40424.8% XXXXXXXXXXXX $10,475$4,312$6,16341.2% XXXXXXXXXXXX $25,668$20,675$4,99380.5% XXXXXXXXXXXX $13,782$10,806$2,97678.4% XXXXXXXXXXXX $2,578$460$2,11817.8% XXXXXXXXXXXX $4,807$3,421$1,38671.2% XXXXXXXXXXXX $1,414$156$1,25811.0% XXXXXXXXXXXX $1,797$599$1,19833.3% XXXXXXXXXXXX $12,771$11,600$1,17190.8% XXXXXXXXXXXX $5,860$4,790$1,07081.7% Month End Metrics: November 2013

12. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 12 1. 1.Implement a sales governance process Ensure all efforts are made to attach services at the point of sale 2. 2.Create sales process paths Lead the sales resources to logical attach opportunities 3.Monitor each order Require management approval on orders with less than three items E-Consulting Findings and Recommendations: Attach Rate RECOMMENDATION FINDING DIAGNOSIS Partner Type = Tier 2 80% <= AR < 90% Optimize your Services Attach Rate to receive a higher rebate For Optimizing Your Services Attach Rate 4.Know how to focus on individual customers Match their needs with services they can attach that will be most effective 5.Set a goal to raise your Attach Rate higher Receive a greater rebate 6.Provide incentives for sales Attain a higher Attach Rate goal with a compensation plan that rewards performance Month End Metrics: November 2013

13. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 13 Renewal Opportunities FY14 Actual Renewal FY14 to Date Multi-year Contracts $ 0.376M$ 0.272M$ 0.090M E-Consulting Renewal Rate Estimates FY-to-Date Month End Metrics: November 2013 * Overdue = still available for renewal. **Based on performance FY14 To Date Missed Renewal Opportunity FY14 Overdue Renewal Opportunity * Potential Year-end RR Result ** $ 0.104M$ 0.012M77.7%

14. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 14 E-Consulting Renewal Rate Monthly Performance Month End Metrics: November 2013 * Overdue = still available for renewal. **Based on performance FY14 To Date. US Dollars MonthRenewal BaseActual RenewalRenewal Rate %Multi-Year Renewal Rate with Multi-Year Eligible but Not Renewed AUG 2013$48,092$38,55780.2%$5,27582.1%$9,535 SEP 2013$139,773$135,13596.7%$2,23796.7%$4,638 OCT 2013$110,305$70,29763.7%$28,38271.2%$40,008 NOV 2013$77,970$27,70435.5%$54,44662.0%$50.266 DEC 2013$306,403$6,7732.2%$151,55934.6%$299,630 JAN 2014$176,221$12,8027.3%$239,75460.7%$163,419 FEB 2014$346,136$3,8531.1%$45,25012.5%$342,283 MAR 2014$277,509$30,23110.9%$14,03515.2%$247,278 APR 2014$165,391$11,4526.9%$144,36350.3%$153,939 MAY 2014$96,315$13,92414.5%$10,28122.7%$82,391 JUN 2014$367,260$2,8060.8%$35,2319.5%$364,454 JUL 2014$272,235$6,9092.5%$309,63454.4%$265,326 TOTAL $2,383,610$360,443-$1,040,447-$2,023,167

15. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 15 E-Consulting Top 20 Un-renewed Opportunities FY-to-Date Install-Site Name Contract Number Total Opportunity Missed Opportunity MonthStatus XXXXXXXXXXXXXXXXXXX$32,341NOV Q2Active XXXXXXXXXXXXXXXXXXX$25,500OCT Q1Expired XXXXXXXXXXXXXXXXXXX$4,640OCT Q1Expired XXXXXXXXXXXXXXXXXXX$3,615OCT Q1Expired XXXXXXXXXXXXXXXXXXX$2,642NOV Q2Active XXXXXXXXXXXXXXXXXXX$2,556NOV Q2Active XXXXXXXXXXXXXXXXXXX$2,404AUG Q1Expired XXXXXXXXXXXXXXXXXXX$2,190NOV Q2Overdue XXXXXXXXXXXXXXXXXXX$2,070NOV Q2Overdue XXXXXXXXXXXXXXXXXXX$2,014NOV Q2Overdue Install-Site Name Contract Number Total Opportunity Missed Opportunity MonthStatus XXXXXXXXXXXXXXXXXXX$1,892NOV Q2Active XXXXXXXXXXXXXXXXXXX$1,730OCT Q1Overdue XXXXXXXXXXXXXXXXXXX$1,496SEP Q1Expired XXXXXXXXXXXXXXXXXXX$1,319AUG Q1Expired XXXXXXXXXXXXXXXXXXX$1,186NOV Q2Overdue XXXXXXXXXXXXXXXXXXX$987OCT Q1Expired XXXXXXXXXXXXXXXXXXX$969AUG Q1Expired XXXXXXXXXXXXXXXXXXX$912AUG Q1Expired XXXXXXXXXXXXXXXXXXX$864OCT Q1Expired Estimated Total Un-Renewed Opportunities FY-to-Date: Month End Metrics: November 2013

16. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 16 1. 1.Establish a structured renewal process and timeline 2. 2.Track maintenance renewals online Cisco Service Contract Center – Renewal Business Summary 3.Create service renewal quotes and place orders Online at Cisco Service Contract Center 4.Optimize your current sales resources Outside Sales = New opps Inside Sales = Maintain / Renew E-Consulting Findings and Recommendations: Renewal Rate RECOMMENDATION FINDING DIAGNOSIS Partner Type = Tier 2 RR < 75% Current Services Renewal Rate is below the minimum threshold to receive a rebate For Improving Your Services Renewal Rates 5.Inside Sales management of small accounts Low dollar value renewals, small contract extensions, uncovered equipment 6.Implement a Customer Relationship Management system So your sales resources can work collectively 7.Motivate your team to hit Renewal Rate Achieve a rebate from Cisco Month End Metrics: November 2013

17. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 17 Deliver on Plan Review Performance Tracking against metrics Monthly progress report Quarterly Business Review Demonstrate how program is driving business results Yearly Re-Evaluation How has the engagement impacted the areas of focus? Realignment of objectives to meet the changing direction of your business Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

18. 120309_ 18 Deliver on Plan Opportunity Management Single Point of Contact Customized Renewal and Unattached Reporting Services Best Practices Training Demand Generation Programs Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Automation

19. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 19 Next Steps Engage with your Ingram Cisco Services Channel Account Specialist Authorize Cisco to share your Services Data with Ingram and Schedule a Discovery Call Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

20. 120309_ 20 Thank You