1. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 1- BERLIN I.A.Q.G. - June 2001 GENERAL ASSEMBLY KEY NOTES

2. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 2- BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES PREAMBLE (1/2) IN OUR MODERN SOCIETY :  LESS & LESS THE ORIGINAL PRODUCER MEETS THE END CUSTOMER. HOWEVER ALL REQUIREMENTS EXPRESSED ALONG THE CHAIN MUST BE COMPLIED WITH  FURTHER, IN COMPLEX INDUSTRIES LIKE OURS, THE END CUSTOMER DOES NOT EVEN KNOW THE NUMBER OF COMPANIES OR PROCESSES CONTRIBUTING TO THE END PRODUCT

3. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 3- BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES PREAMBLE (2/2)  THE CONCEPTS OF “CHAIN” & OF “INTEGRATION” TAKE THEIR FULL MEANING  FURTHER, THEY IMPLY CLEAR VALUES LIKE SHARING (TOOLS, METHODS, PROCESSES) MUTUAL RECOGNITION LOYALTY CONFIDENCE  THESE VALUES ARE THE BASIS OF A STRONG COMMITTING RELATIONSHIP WITHIN THE CHAIN

4. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 4- BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES ROLE OF I.A.Q.G. IN THIS CONTEXT AND SHORT REFLEXIONS ON PERSPECTIVES IN QUALITY DOMAIN

5. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 5- Many important factors contribute to the success of civil aviation growth, such as : Many important factors contribute to the success of civil aviation growth, such as : Business development,Business development, Aircraft, maintenance, seat costs,Aircraft, maintenance, seat costs, Globalization of the market,Globalization of the market, Aircraft safety and comfort,Aircraft safety and comfort, Etc.Etc. A clear message sent by the users is “The continuity of the Civil Aviation development is only possible with aircraft always safer and safer”. A clear message sent by the users is “The continuity of the Civil Aviation development is only possible with aircraft always safer and safer”.

6. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 6- December 1998 : A KEY MILESTONE Creation of I.A.Q.G. International Aerospace Quality Group

7. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 7- Among all factors contributing to civil aviation growth and success, safety is a crucial one, as required by passengers, operators, public, etc. Among all factors contributing to civil aviation growth and success, safety is a crucial one, as required by passengers, operators, public, etc. “SAFETY is aiming ultimately at a permanent 100% level” “SAFETY is aiming ultimately at a permanent 100% level”

8. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 8- I.A.Q.G. creation I.A.Q.G. creation  Clear recognition of the need to address Quality failures in a more global and better controlled manner  Clear recognition of the need to address Quality failures in a more global and better controlled manner  Immediate impetus of this Group  Immediate impetus of this Group  Dynamic co-operation between members  Dynamic co-operation between members  Development of mutual trust between Aerospace Companies  Development of mutual trust between Aerospace Companies  Significant improvements through shared initiatives  Significant improvements through shared initiatives

9. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 9- Initial focus of I.A.Q.G. : Initial focus of I.A.Q.G. : Develop a balanced understanding level of safety along with the whole supply chainDevelop a balanced understanding level of safety along with the whole supply chain Improve the assessment of processes used by the supply chainImprove the assessment of processes used by the supply chain Reduce non value-added activities to improve QualityReduce non value-added activities to improve Quality “Co-operation against the probability of process failure is more important than competition”“Co-operation against the probability of process failure is more important than competition”

10. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 10- Since 1998 a strong co-operation has been developed to manage Quality between major players, including Primes and other companies, even multiple levels down the chain bringing significant added value Since 1998 a strong co-operation has been developed to manage Quality between major players, including Primes and other companies, even multiple levels down the chain bringing significant added value Others, particularly where the aircraft business is not their core activity, must understand the importance of their role. Others, particularly where the aircraft business is not their core activity, must understand the importance of their role.

11. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 11- As we progress to the achievement of the ultimate goal for safety, Quality is becoming a prerequisite for all As we progress to the achievement of the ultimate goal for safety, Quality is becoming a prerequisite for all Mid 2000, the I.A.Q.G. has sent a message world- wide, particularly to those who are not convinced yet of the benefits of their contribution for : Mid 2000, the I.A.Q.G. has sent a message world- wide, particularly to those who are not convinced yet of the benefits of their contribution for : The sake of their own business,The sake of their own business, The continuous improvement of aircraft safety,The continuous improvement of aircraft safety, The development of the aircraft transport industry.The development of the aircraft transport industry.

12. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 12-...Over the past months......Over the coming months… Specific deliverables developed by I.A.Q.G., aiming at : Quality improvement,Quality improvement, Cost and waste reduction,Cost and waste reduction, were and will be deployed through the I.A.Q.G. member companies. “ Contribute to the momentum urgently & actively” “ Contribute to the momentum urgently & actively”

13. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 13- I.A.Q.G. Brief Overview Towards Suppliers Integration

14. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 14- Up to now, suppliers were submitted to assessment and qualification processes done by purchasers in a non co-ordinated manner, on the basis of different standards for : Up to now, suppliers were submitted to assessment and qualification processes done by purchasers in a non co-ordinated manner, on the basis of different standards for : Quality SystemsQuality Systems Industrial ProcessesIndustrial Processes ProductsProducts

15. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 15- I.A.Q.G. members recognise the increasing load imposed on suppliers by purchasers, world-wide, with diverse requirements, more and more demanding, for similar “products” I.A.Q.G. members recognise the increasing load imposed on suppliers by purchasers, world-wide, with diverse requirements, more and more demanding, for similar “products”  A situation more and more complex and costly for suppliers  A concern for purchasers to guarantee continuity of Quality control along the chain

16. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 16- In order to overcome this situation, I.A.Q.G. members work together on many topics : In order to overcome this situation, I.A.Q.G. members work together on many topics : To harmonise the standards used between purchasers and suppliers, for assessment and surveillanceTo harmonise the standards used between purchasers and suppliers, for assessment and surveillance To enter the results of audits in a common database, complying with I.A.Q.G. Charter as regards commercial issuesTo enter the results of audits in a common database, complying with I.A.Q.G. Charter as regards commercial issues To develop mutual confidence throughout the industrial network and along the supply chainTo develop mutual confidence throughout the industrial network and along the supply chain

17. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 17- Initial focus has been made on Quality System aspects Initial focus has been made on Quality System aspects I.A.Q.G. Members are now opening the span of subjects I.A.Q.G. Members are now opening the span of subjects

18. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 18- QUALITY for SAFETY “before” COST COST

19. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 19- I.A.Q.G. believe that the initial objective of the “balancing act” is not the cost but the Quality improvement, ie. the reduction of failures. I.A.Q.G. believe that the initial objective of the “balancing act” is not the cost but the Quality improvement, ie. the reduction of failures. Cost reduction is a consequence, going in parallel with : Cost reduction is a consequence, going in parallel with : A radical change in the people mentality and motivationA radical change in the people mentality and motivation A strong, clear and visible commitment of top managers in the whole processA strong, clear and visible commitment of top managers in the whole process

20. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 20- For top management, the decision to change is a business strategic choice : For top management, the decision to change is a business strategic choice : “To be or not to be” … in this market For Company employees, top to bottom, the key is training, on Quality, … but not only, because there is an absolute need to demonstrate the benefits through simple processes like : For Company employees, top to bottom, the key is training, on Quality, … but not only, because there is an absolute need to demonstrate the benefits through simple processes like : Escape decrease  Inspection decrease  Responsibility increase Competence increase  Potential of evolution  Salary increase

21. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 21- NEXT ?

22. BERLIN I.A.Q.G. GENERAL ASSEMBLY KEY NOTES M. PLATONOFF - AIRBUSBerlin 27th June 2001- 22- CONCLUSION : ALL ACTIONS AIM AT :  Better coherence  Cost reduction for all actors  Higher awareness level within the supply chain about safety  Better confidence between the links of the chain “The chain is as weak as its weakest link”  Better visibility for Aviation Authorities of the continuous improvement process  Better control of supply chain 100 % SAFETY