1. Did you know…? Research Services Support from The University of Manchester Library Jane Marshall & Haley Barnett

2. Researcher Experience Study – What? The first step in exceeding your customer's expectations is to know those expectations Roy H Williams, marketing consultant and author of The Wizard of Ads.

3. Researcher Experience Study – why?

4. Researcher Experience Study – how?

5. Researcher Experience Study – what next? Impact Planning ahead Events Advice and guidance Research tools and support

6. Impact of MBS PhD students REF2014: http://www.manchester.ac.uk/research/ref-2014/ REF2014

7. Planning ahead Manchester eScholar: https://www.escholar.manchester.ac.uk/ Electronic theses in Manchester eScholar: https://www.escholar.manchester.ac.uk/etd/index.html Manchester eScholar Electronic theses in Manchester eScholar

8. Events Publisher events: “Guide to getting published” Registration via My Learning EssentialsMy Learning Essentials

9. Advice and guidance www.openaccess.manchester.ac.uk www.openaccess.manchester.ac.uk

10. Advice and guidance altmetricexplorer.com

11. Research tools and support Business Data Service Team: Brian, Haley, Phil, Xia

12. Thank you! Academics’ contact: jane.marshall@mbs.ac.uk Students’ contact: haley.barnett@manchester.ac.uk jane.marshall@mbs.ac.uk haley.barnett@manchester.ac.uk