1. MODULE 12 WHAT’S IN A PROGRAM NAME?

2. AGENDA 1.Understand the features and benefits of program rate types: Fixed, Variable, Variable with a Cap, Guaranteed Savings and Flat Bill 2.Identify program features when reviewing an IGS Energy program name 3.Deliver a description of an IGS Energy program that includes 5 required elements At the end of this session, you will be able to:

3. IGS ENERGY OFFERS A VARIETY OF PRODUCTS TO RESIDENTIAL CUSTOMERS: Rate typeFeatureBenefit FixedDefined rate for a period of time -Price protection -Peace of mind VariableRate varies with marketCustomer can take advantage of market prices when they are low Variable with a capRate varies with market, but is guaranteed not to exceed a cap price Best of both worlds: Customers can take advantage of market prices when they are low, with the peace of mind of a price cap Guaranteed savingsRate varies with market, with a guarantee that it will be less than the utility rate Customer can take advantage of market prices when they are low Flat BillIs a fixed fee the customer will pay for their supply cost for 12 months. Customer gets the piece of minds knowing that their usage won’t affect their supply cost

4. DECIPHERING PROGRAM NAMES TYPE OF CONTRACT UTILITYPRICEEXPIRATION DATE RENEWAL TERM F = Fixed MV = Variable VCAP = Variable Cap GS = Guaranteed Savings Flat = Flat Bill G = Green AEP CEI COH DEO DPL DUKE ECO OHED TOLED VEC Dollar value CAP= limit Flat = Total Amount Through MM/YY billing cycle I# of months Y = Year to Year Fixed MV = Month to Month Variable

5. 5 CORE ELEMENTS SHOULD BE PART OF YOUR EXPLANATION OF A PROGRAM: Price $.75 Unit CCF Type Fixed Duration Through August 2014 Cancel fee No cancel fee

6. TALKING ABOUT IGS ENERGY PROGRAMS When reviewing the offer in the warm down process, it’s important to understand that you are stating the Compliance details to the Customer. 1.Price 2.Unit of measure – MCF, CCF, Therm, kilowatt/hour 3.Type of rate – Fixed, Variable, Guaranteed Savings 4.Duration – billing cycle 5.Cancel/no cancel fee 6