1. 9-12-2003 SandCherry, Inc. Managing Logistics at the Speed of Sound – Streamlining Processes Using Voice Applications Simplifying Service Solutions™

2. 9-12-2003 SandCherry, Inc. Speaker: Frank Szczepanski  VP, Worldwide Sales, SandCherry, Inc.  Previously, VP, WW Sales, Ellipsus Systems Regional VP, BEA Systems VP, Syport Systems Engineering VP, Interactive Telephone Co. Global Accounts, Stratus Computer Manufacturing/Engineering, Unisys & Burroughs

3. 9-12-2003 SandCherry, Inc. Logistics – A Strategic Function  Logistics is the alignment of product, workflow and information among internal and external organizations Sales Customer Service Manufacturing Supply Chain Shipping Distribution Logistics Companies Component Suppliers Sales Customer Service Manufacturing Supply Chain Shipping Sales Customer Service Dispatching Scheduling Tracking Manufacturing Company

4. 9-12-2003 SandCherry, Inc. Visibility Is Key to Greater Efficiency Six drivers to transform greater efficiency in supply chain, logistics & distribution processes*  Collaboration (Real-time data sharing)  Optimization (Streamline processes with new tools)  Connectivity (Many-to-many; standard apps/platforms)  Execution (Improve T, D, I and O management)  Speed (Real-time information; > responsiveness)  Visibility (Manage, track & update info in real-time) *Cap Gemini Ernst & Young 2002 Logistics Report Visibility is critical for improving all of them!

5. 9-12-2003 SandCherry, Inc. Improving Visibility Improving Visibility  Information flow Comprehensive (end-to-end) Real-time accumulation of both structured and non- structured data Multi-modes (multi-access) to data input, data query, data updates  Change management Event driven infrastructure Systems must accommodate change Exception notification; real-time decision capability

6. 9-12-2003 SandCherry, Inc. Voice Improves Visibility  Increases access to information Phone vs. PC Cellphone vs. wireless data Use to extend, not replace other systems  Improves event-driven data flow Real-time update where/when event occurs (dispatch, loading, port entry, inspection, delivery)

7. 9-12-2003 SandCherry, Inc. Voice Improves Many Tasks UserBefore TransitIn TransitAfter Transit Internal and Business Partners  Scheduling  Ordering  Dispatch  Track  Trace  Monitor  Inspection  Reporting  Billing  Reconciliation  Claims External Customer  Quotations  Scheduling  Status  Claims  Payment

8. 9-12-2003 SandCherry, Inc. Voice and Web Are Similar  Deliver 80-90% reduction in call handling costs over live transactions Provide measurable ROI within 6-12 months  Provide consistent, effective handling of low value transactions  Available 24x7 through pervasive devices 1.3 Billion telephones 270 Million Internet connected PCs  More convenient, more efficient

9. 9-12-2003 SandCherry, Inc. Example Application  Same application can be delivered to PDA or phone…

10. 9-12-2003 SandCherry, Inc. Time Savings Add Up Quickly  Port Example 300,000 containers / year Reduce container handling time by 2 minutes per container 10,000 hours / $350,000 a year saved Savings don’t include ripple effect through other organizations by having data visible

11. 9-12-2003 SandCherry, Inc. Opportunities Today Opportunities Today  Automating call center services Quotations Scheduling Claims Payment Change orders  Workforce and fleet management Dispatch Track Trace Monitoring  Telematics In-vehicle information portals (routing, alerting, maintenance) Integration with other in-vehicle systems (geo-location)

12. 9-12-2003 SandCherry, Inc. Conclusions Conclusions  Logistics is a strategic function  Visibility is key to improving efficiency  Using voice applications improves visibility Real-time access to information Real-time event-driven data flow  Voice offers compelling ROI Reusing web applications Improving a variety of processes and applications

13. 9-12-2003 SandCherry, Inc. What Indiana can Do  Leverage its Strengths Location: Crossroads of America Brain Trust: Outstanding Universities Hands-on Experience  Focus on Information Flow not just Goods Solve the Visibility problem Establish IT logistics businesses that are global Become: Crossroads of Information

14. 9-12-2003 SandCherry, Inc. Collaboration Challenge  Can we form a Center for Logistics here in Northwest Indiana? Yes  Can we create Total, Enterprise-wide Solutions for Logistics? Yes  Can we service multiple industries? Yes

15. 9-12-2003 SandCherry, Inc. How do we get Started?  Work together to address the issues  Form an alliance within Indiana to create a Center for Logistics => Center @ Extended Enterprises  Interested partners can belong to a consortium to build end-to-end, high velocity business solutions  The Opportunity is 10x existing GSP; 10x more efficiency; 10x current market

16. 9-12-2003 SandCherry, Inc. Simplifying Service Solutions™ Frank Szczepanski VP Worldwide Sales frank@sandcherry.com Thank You!