1. QA-BiH: Past achievements and future challenges Mag. Oliver Vettori April 2008

2. EQM March 2008 Evaluierung & Qualitätsmanagement in der Lehre2 Areas of achievement  Awareness: Recognising the need for explicit quality management strategies and quality assurance systems  Structure: Laying the formal foundation for the internal quality culture  Procedures: Establishing an instrumental framework for quality measurement and quality development  Internationalisation: Demonstrating quality-related efforts to the external stakeholders

3. EQM March 2008 Evaluierung & Qualitätsmanagement in der Lehre3 Area 1: Quality awareness “The main challenge lies in changing the informal and implicit approach to quality to a formal and explicit culture and in making this difference understandable” (WUS Austria, Quality Culture Brochure)

4. EQM March 2008 Evaluierung & Qualitätsmanagement in der Lehre4 Area 1: Achievements... Raising quality awareness (Seminars, Workshops, Conferences, Discussions…) Disseminating information (Brochures, QA handbooks, websites, evaluation materials…) Encouraging stakeholder involvement (Stakeholder Trainings, Involvement in QA groups and decision making boards, feedback loops…)

5. EQM March 2008 Evaluierung & Qualitätsmanagement in der Lehre5... and some future challenges Quality relevance instead of mere quality awareness Reciprocal communication instead of one-way information Stakeholder participation instead of stakeholder involvement

6. EQM March 2008 Evaluierung & Qualitätsmanagement in der Lehre6 concepts organisation implementation Area 2: Structure Vizerektorat für Lehre QA office Senate conciliatory reports lays foundation Evaluation Committee Study administrationStudy law recommends Curriculum Committee

7. EQM March 2008 Evaluierung & Qualitätsmanagement in der Lehre 7 Area 2: Achievements… Quality assurance offices (professionalisation of the QA administration) Involvement of top management (QA is currently being recognised as an area of strategic importance) Infrastructure (technical equipment, staff, resources etc.) Process definitions (for evaluation and routine processes )

8. EQM March 2008 Evaluierung & Qualitätsmanagement in der Lehre8... and some future challenges Joint quality efforts instead of delegating QA responsibilities Flexible and supportive structures instead of inelastic rules and regulations Combining top down and bottom up approaches

9. EQM March 2008 Evaluierung & Qualitätsmanagement in der Lehre9 Area 3: Procedures Graduate surveys, round tables, feedback box, premiums and awards, student evaluation of teaching, questionnaires, program monitoring, focus groups, advisory board, accreditation, process analysis, sounding boards, discussion groups, staff development program, premiums, fast feedback, midterm review, external evaluation, tutoring, peer reviews and peer observation of teaching, standards, rules and procedures, student satisfaction surveys, reporting, evaluation research, counselling, guidelines, handbooks, stakeholder reviews, curriculum assessment …

10. EQM March 2008 Evaluierung & Qualitätsmanagement in der Lehre10 Area 3: Achievements... Student evaluation of teaching (questionnaires, reports, monitoring procedures) Graduate surveys (questionnaires, reports, monitoring procedures) Information Systems (systematic data collection and data analysis) Institutional self-evaluations (currently being prepared)

11. EQM March 2008 Evaluierung & Qualitätsmanagement in der Lehre11... and some future challenges Quality cultures instead of quality bureaucracies Quality development instead of mere quality measurement (learning) outcome orientation

12. EQM March 2008 Evaluierung & Qualitätsmanagement in der Lehre12 Area 4: Achievements... Demonstrating quality efforts (compliance with standards and terminology, QA handbooks and brochures, change of self- and heteropresentation) International exchange (conferences, workshops, partner universities) Starting Bologna Process (new degree programs, ECTS credits, learning outcomes…)

13. EQM March 2008 Evaluierung & Qualitätsmanagement in der Lehre13... and some future challenges Developing the internal culture instead of polishing the surface Focussing on the spirit of the Bologna declaration instead of mere technicalities Balancing inward orientation and outward orientation

14. EQM March 2008 Evaluierung & Qualitätsmanagement in der Lehre14 An impossible task?