1. 2013 National Student Survey A briefing for School NSS contacts

3. Agenda Brief overview of 2012 survey Presentation from the School of Earth & Ocean Sciences Presentation from School of Medicine 2013 survey Presentation from the Students’ Union Responding to feedback

4. 2012 Overview – (Responses) Achieved a response rate of 78% Every School within Cardiff achieved 70% Range of School response rates within Cardiff – Highest 95% – Lowest 70%

5. 2012 Overview – (Performance) 2012 National Student Survey agreement scores for Cardiff University Thematic heading 2012 mean percentage agreement 2011 mean percentage agreement The teaching on my course 8987 ▲ Assessment and feedback 6760 ▲ Academic Support 8278 ▲ Organisation & Management 8279 ▲ Learning resources 8986 ▲ Personal development 8279 ▲ Overall satisfaction 8986 ▲ I am happy with the Students' Union 83--

6. 2012 Overview – (Performance) 2012 NSS Cardiff University benchmarking group league positions 2012 2011 2010 Wales (n=10) Russell Group (n=24) Sector (n=157)*Wales (n=11) Russell Group (n=20) Sector (n=157)*Wales (n=11) Russell Group (n=20) Sector (n=157)* The teaching on my course 1 83039442936 Assessment and feedback 81010910161371115139 Academic support 1 63558634749 Organisation and management 1 9272133921336 Learning resources 1 512 1 822 1 511 Personal development 29678151055868 Overall Satisfaction 1 528210412936 I am satisfied with the Students' Union 1 35------ * Includes HEI's only

7. Institutional response to results University pleased with the high level of student satisfaction a lot of work required to maintain this level Schools asked to produce NSS action plans College based NSS review Group

8. Institutional response to results

9. EARTH Presentation

10. MEDIC Presentation

11. Promoting the 2013 survey *GO LIVE – 28 JANUARY 2013* MULTI MODAL APPROACH @

12. Ipsos MORI contact schedule Initial email invitations - w/c 28/01/2013 Email reminders - w/c 04/02/2013 SMS messages - w/c 11/02/2013 Telephone- w/c 11/02/2013 Postal surveys* - w/c 18/02/2013

13. Institutional level contact Use of “Blas” to inform colleagues of the survey General email to students in the new year Message board and web Monitoring of response rates Reports sent out weekly to Schools Specific cohort emails where required (students respond best to local requests) Students’ Union support

14. School level contact Ensure academics are aware of the importance of helping to raise the profile of the survey Student newsletters Email Dedicated time in lectures / lab sessions to complete survey Post reminders on Learning Central Launch / re-launch events (plan timing) Utilise the Students’ Union and academic rep’s

15. Visible promotion Utilise materials supplied by Ipsos MORI Bilingual posters PowerPoint presentation Desktop wall-papers Screen savers INSRV support

16. Key messages The survey is anonymous Opportunity for students to have their say at a national level Will help drive change and implement enhancement measures

17. What not to promote The survey is about the students own opinion and not one ‘forced’ upon them DO NOT advertise enhancements and promote completion of the survey in the same communication make a link between responses and perceived value of an individual’s degree influence student opinion

18. Responses and incentives Reportable threshold: minimum of 23 respondents and 50% of cohort Maintain high level of response University level prize draw – 20 x £50 School incentives

19. School level incentives University has agreed, in principle, to allow Schools to offer a local incentive It is not mandatory for any School to participate Interested Schools MUST CONTACT REGISTRY before promoting Issues and pitfalls Promotion material/messages Conform to MRS principles

20. Survey content Same core statements as 2012 as well as opportunity to leave comments Additional question banks Careers Work Placement Course Delivery Feedback from students Workload Welfare resources and Facilities Additional questions My University provides buildings which meet my expectations If there was one thing that the University could do to improve your learning experience, what would it be?

21. SUON Presentation

22. Responding to student feedback

23. The NSS is only one source of student feedback! Examples of good practice within Schools Student Newsletters (CARBS/EARTH/MATHS) Creating a ‘community’ and student away days (JOMEC) Focus Groups (CLAWS/CPLAN/MEDIC/PHYSX/SONMS) Developing understanding through communication Feedback week (BIOSI) School Facebook forum PSYCH) Electronic discussion forum (SOHCS) www.cardiff.ac.uk/learning/engaging-students/student-surveys/nss/good-practice/

24. If you are offering a ‘local’ incentive CONTACT REGISTRY by 21/12/2012 GO LIVE – 28 JANUARY 2013 Minimum response rate of 23 students and 50% of the cohort Reminder