1. Week 7 Confrontation Summarization Focusing Info-giving

2. Agenda 7:00-7:40 Large Group! Confrontation Summarization Focusing Info Giving 7:40-7:50 Break 7:50-8:30 Counseling Demos 8:30-8:45 Feedback 8:50 Break to small group

3. Again, The Pyramid Closure Problem Solving Referrals Validation Immediacy Info Giving Summarization Advanced Empathy Confrontation Probes Empathy Statements Attending Behaviors Attitudes

4. What is Confrontation? What Google image search said: EARS has its own definition…

5. When Do you Confront? When you notice a discrepancy Relate it to immediacy! Example: “You say you cannot open up to people, but you’re doing a really good job of opening up to me right now.” Example: “On one hand you’re saying that you don’t mind that your friendships are changing, but on the other hand you look upset when talking about these changes.”

6. Why Confront? Go deeper New insights about self and behavior Objective view Greater self-awareness

7. How to confront! This is not an attack! Be aware of the risks! Which means… Establish rapport first! Use evidence Ask for clarification Check with IG for understanding or agreement Clarifying

8. Why Summarize? To gather thoughts To check perceptions To show you have been listening To pick up key points To review what’s been accomplished during the session

9. How to summarize Focus on feelings Main points Short and concise! Common mistakes: too long, too vague, too many details, not focused on feelings

10. Summarization: When do you use it? If you’re stuck! There are many issues Unfocused issues When the client changes the subject At the end of the session (a crucial part of closure, details during Week 10!) To hit on: main issues Key feelings Reiterate chosen direction for the session

11. Focusing – Different Methods Common Theme: When you see a common thread and point it out Funneling: Not sure of a common thread or too many issues to deal with at once Non-directive (let IG choose) Summarize and then ask “Which one of these topics do you most want to talk about right now?” Can go back and discuss other issues later! Vague to Specific: When the IG’s issue is vague so you ask for more details may lead to a need for Funneling

12. Information Giving Why? Sharing of information or knowledge to help client realize certain facts or clarify misconceptions. When? After rapport is established When information is imporatnt to the issue How? Stick to facts Nonjudgemental (of course!)

13. Wow, look how many skills we’ve learned! Closure Problem Solving Referrals Validation Immediacy Info Giving Summarization Advanced Empathy Confrontation Probes Empathy Statements Attending Behaviors Attitudes

14. Demos! Group 1: Danielle, Courtney & Maryam Group 2: Ayellet, Nayla & Maxine Group 3: David & Kate