1. 1.03 Practice Interpersonal Skills
Teen Living
1.03 Practice Interpersonal Skills

2. Communication
Communication is a two-way process of sending and receiving messages
The person sending the messages (the speaker) needs to establish a rapport with the listeners (the receivers)

3. Communication, cont’d…
High self-esteem increases communication
Good listening skills:
Staying open-minded to everyone’s ideas

4. Active Listening Skills
Active listening involves giving both verbal and nonverbal feedback to the speaker
Give the speaker feedback, by showing you are understanding of their feelings

5. Active Listening, cont’d…
Active listening means concentrating carefully on what the speaker is saying
i.e. watching your teacher and taking key notes as they lecture the class

6. Conflict Conflict is often a result of power struggles between people
Personality differences can
cause conflict
A positive result of conflict
is that differences are settled

7. Conflict Resolution
Using “I-messages” is positive and effective in a conflict situation (tell the other person how their actions make you feel) “I feel upset when you…”
(Instead of making
'Accusing You'
statements that sound
blameful and attacking)

8. Conflict Resolution, cont’d…
Choose a quiet time when people have calmed down and relaxed to resolve conflict
Mediation – Conflicting
parties agree to talk to
each other through
mediators
(a neutral 3rd party)

9. Planning Process
1. Identify concerns – creating a list of items/problems that need to be resolved
2. Set a goal – what do you want to accomplish?
3. Form a plan – the steps that it will take to reach your goal
4. Act – set your plan into action
5. Follow-up – evaluating whether or not your goal was reached