1. Communication

2. Communication Is the act of getting a message from point A to point B; to from point A to point B; to convey thoughts, information, convey thoughts, information, or ideas. or ideas. Means of sending messages from one person to another.

3. 7% Spoken words 37% Tone of voice 55% Body language and facial expressions (*Facial Expressions often speak the loudest)

4. Communication: Means of sending messages from one person to another. There are two basic means of communicating: Verbal & Nonverbal

5. What are some Nonverbal ways to communicate? ____________________________ Body Language Facial Expressions Hand & Arm Gestures Posture Eye Contact

6. Verbal communication can be affected by: 1. What you say. (spoken words) 2. How you say it. (tone of voice)

7. Successful communication will not take place unless you have established “rapport” with your listener. Rapport: Harmony or understanding between people

8. Verbal Communication Use correct, standard English rather than slang. Use correct, standard English rather than slang. Organize the information in a logical manner. Organize the information in a logical manner.

9. Speak to the listener. Establish eye contact. Speak to the listener. Establish eye contact. Speak clearly and distinctly. Speak clearly and distinctly. Use a courteous and friendly tone of voice when speaking. Use a courteous and friendly tone of voice when speaking. Avoid monopolizing a conversation by telling every detail of a story. Avoid monopolizing a conversation by telling every detail of a story.

10. Written Communication Written communication is important for school, work, and everyday activities. school, work, and everyday activities. Many people have difficulty putting their thoughts into words. Others find it easier to communicate more easily using written communication skills.

11. Written communication skills can be improved through practice. Reading improved through practice. Reading newspapers and books also can improve newspapers and books also can improve writing skills. writing skills. * * *.

12. Body Language With body language, you are using body With body language, you are using body movements such as facial expressions, gestures, and posture, to send messages to others. Your message can be crystal clear without even one word.

13. Forms of Body Language Posture Posture Arms Arms Hands Hands Handshake Handshake Nodding Nodding Facial expression Facial expression Eye contact Eye contact

14. Technology & Communication Cellular phones Cellular phones Pagers Pagers Voice mail Voice mail Computers Computers

15. Success In communication Depends On… The ability to listen, not only to what is being said, but to what is not being said. The ability to listen, not only to what is being said, but to what is not being said. The ability to communicate ideas, feelings, and emotions in a non-threatening way. The ability to communicate ideas, feelings, and emotions in a non-threatening way. The ability to accept and understand another person's feelings. The ability to accept and understand another person's feelings.

16. Barriers to Open Communication Stereotypes – a set belief that all members of a group will behave in the same ways. Prejudices – opinions that people form without complete knowledge. (usually based on a lack of facts and lack of understanding)

17. Coded Messages – when people try to communicate without saying what they really mean. Listeners are forced to make assumptions. Gender Differences – differences between males and females create some barriers. Role expectations are patterns of socially expected behavior and can create confusion.

18. Levels of Communication Level 5 The is no sharing of emotion in this level, and conversation is often based on common expressions. This is the lowest level of communication. Level 4 No opinions or feelings are expressed in this level. Events or facts are reported. LevelLevel Level 3 Some ideas are shared. The speaker watches for acceptance or rejection of ideas before continuing conversation. Level 2 An honest sharing of feelings and emotions occurs at this level. Level 1 Deepest thoughts and feelings are revealed. Reactions and emotions are shared by the speaker and listener.

19. Levels of Communication 4. 2. 3. 1.1. 5.

20. Patterns of Communication that Discourages True Communication: Excessive talking, lecturing, nagging, preaching Excessive talking, lecturing, nagging, preaching Threatening Threatening No eye contact No eye contact Advising Advising Criticizing Criticizing Too busy Too busy Interrogating Interrogating Commanding Commanding

21. Summary Show interest Show interest Be attentive Be attentive Ask questions Ask questions Answer with more than a yes or no Answer with more than a yes or no Be tactful Be tactful Always be positive Always be positive Listen carefully Listen carefully Be responsive Be responsive The End.