1. Crisis & Hostage Negotiators Diverse Skills For Diverse Emotional Settings Jeff Thompson | Research Scholar | Columbia University Law School

2. Questions What is it called? Why? Role of emotions? How does a negotiator respond?

4. FBI Says: Instrumental Expressive

5. Situations Are Known For: Stress Anxiety Tense Unpredictable Lack of Information Emotionally driven

6. Emotions Rational

7. Negotiating With Terrorists “Negotiation is seen as a mechanism for influencing other parties’ perceptions and goals.” -Fauré & Zartman

8. Strategy: Behavioral Change Stairway Model Active Listening Empathy Rapport Influence Time Veechi et al., Aggression and Violent Behavior (2005) 533-551.

9. Strategy: Charisma: Ability to influence, persuade, guide Professionalism: Having the skills and knowing when and how to use them Rapport: Mutual understanding, positivity, & coordination

10. Emotions IdentifyMatchShift Hammer (2007). Saving Lives: The S.A.F.E. Model For Resolving Hostage & Crisis Incidents

11. Active Listening Skills Emotional Label Reflect/Mirror Paraphrase Open-ended Questions Summarize Minimal Encouragers Effective Pauses “I” Messages

17. Thank you Stay in touch Mediator.Jeff@gmail.com @NonverbalPhD CrisisNegotiator.blogspot.com NonverbalPhD.com