1. Coppin State University Enterprise Portal – Lessons Learned / Demonstration November 11, 2005 @ 8:30 a.m. USM Regional Conference Towson, Maryland

2. Coppin State University Session Overview Session will cover the following: 1.Lessons Learned and Experiences 2.Demonstration 3.Questions and Answers

3. Coppin State University Lessons Learned Account Migration (User Profiles) –Missing roles Example – Financials roles –Multiple primary email accounts From HR/SA – business From Financials – work –Missing ID type Set to ‘None’

4. Coppin State University Lessons Learned Content Provider Changes –Remove password controls from HR/SA and Financials –Remove functionality to change password / email addresses / forgot password & hint questions (HR/SA and Financials) –Increase inactivity timeouts to match Portal inactivity timeouts

5. Coppin State University Lessons Learned Navigation –Included existing navigation (self-service) –Missing portal links for self-service (student) Additional student testing

6. Coppin State University Lessons Learned Account Signon Utility –Users entering correct username/password to 3 rd party systems Example – user enters PS user id and password instead of user name and password for SkillSoft

7. Coppin State University Lessons Learned Patches and Fixes –PeopleTools upgrade (Financials) Test single signon and application messaging –Application updates (HR/SA) Plan to make Portal unavailable during those times

8. Coppin State University Questions? Chris Kennedy Sr. PeopleSoft Systems Admin/Analyst Coppin State University 2500 W. North Avenue Baltimore, MD 21216 ckennedy@coppin.edu

9. Coppin State University Lessons Learned EagleLinks website –Web team developed interface to track usage and ip address of users