1. Minneapolis, MN We’ve Come a Long Way

9. o New look o Fresh feel o Updated logo o Change color scheme

10. o Brainstorming Sessions o Webinars, *with CE contact hours o Advisory Committee Calls o “Group” in OCLC o Illiad Conference o Expanding to Pacific Islands o Canadian liaison

11. o Developing a multi-purpose form for use other than interlibrary loan transactions o Using EFTS for any fees based member-to- member charges: lost book charges, overdue fees, subscriptions, dues o Program piloted in Region 8 using EFTS to handle articles requested by DPH

13. Simply stated options

14. o Output to Excel & PDF o Now with pagination o Find & find next feature

17. o Jackie Lewis, Program Manager jlewis@nso.uchc.edu o Steve Bazinet, Application Developer sbazinet@uchc.edu o Jola Sliwinski, Program Coordinator sliwinski@nso.uchc.edu o Lucy Piechowski, Program Assistant piechowski@uchc.edu

18. Comments Ideas Suggestions efts@uchc.edu or toll free: 866-561-5045

19. We thank NLM for its support over the years and for allowing us to develop and refine this time and money saving tool!