1. PVSS Support service Daniel Davids EN-ICE Workshop 23 April 2009

2. D. Davids; P.C.Burkimsher - 2/17 EN-ICE Workshop – 23 April 2009 User and licence management Software distribution PVSS and Framework technical support Design consultancy Commercial contact with ETM Technical liaison with ETM On-site training The service covers the following:

3. D. Davids; P.C.Burkimsher - 3/17 EN-ICE Workshop – 23 April 2009 Licences are free for LHC experiments Institutes sign a Sub-Licence Agreement Our licence database registers experiments, institutes (sub-licence agreements), authorised PVSS users and individual licences… ActiveEver been Sub-licence agreements:200- Authorised PVSS users:740 Around 1000 PVSS licences: Production5501300 Overall13006750 PVSS Licence Service

4. D. Davids; P.C.Burkimsher - 4/17 EN-ICE Workshop – 23 April 2009 PVSS software and patches as well as the Framework components are available for Windows and Linux on our section’s website and are only downloadable by authorised PVSS users who are registered at CERN… Windows machines on the Cern network can install PVSS software and cumulative patches using the CMF packages… The PVSS Linux distribution is repackaged by Cern as RPMs VersionsCurrent patch levelFramework 3.8 SP1Windows noneLinux noneFw 4.0.0 3.6 SP2Windows P060Linux P052Fw 4.0.0 3.6 SP1Windows P010Linux P004Fw 4.0.0 3.6Windows P025Linux P025Fw 4.0.0 PVSS Software & Patches

5. D. Davids; P.C.Burkimsher - 5/17 EN-ICE Workshop – 23 April 2009 Our first line-support deals with the following requests: Technical standard PVSS and Framework requests Administrative Licence requests and sub-licence agreements We do not directly deal with Front-End, DSS, LabView and Unicos requests REMEDY is our main tool to follow up active support exchanges If needed, support cases are moved from REMEDY into SAVANNAH First line support cases are often solved directly by REMEDY exchanges Sometime we pass by at the client’s promises to understand the problem More complex issues are passed on directly the relevant specialist PVSS First-Line Support

6. D. Davids; P.C.Burkimsher - 6/17 EN-ICE Workshop – 23 April 2009 2008%Users Administrative requests Administrative1305%85 Licence requests110042%300 Technical requests PVSS related57022%170 Framework30012%110 Other50019%- Number of Remedy cases last year2600100%- Support Statistics

7. PVSS Support (cont.) Training by EN-ICE-SCD P.C.Burkimsher EN-ICE Workshop 23 April 2009

8. D. Davids; P.C.Burkimsher - 8/17 EN-ICE Workshop – 23 April 2009 Because your Boss deems it valuable ? Because you’re into Body Painting ? Because there is a Quiz at the end ?...all of the above! Why do you want to know this?

9. D. Davids; P.C.Burkimsher - 9/17 EN-ICE Workshop – 23 April 2009 EN-ICE offer 2 regular PVSS-related courses Why do we give courses? Financial reasons Technical reasons: Focus on Cern context; Cern (JCOP-Framework) specific material Training

10. D. Davids; P.C.Burkimsher - 10/17 EN-ICE Workshop – 23 April 2009 Delegated to HR dept. for standardised: student application procedure certificate generation revenue collection! The course fee: Covers the cost of printed materials (money for EN) Contributes towards cost of the facilities in the Cern Training Rooms (money for HR) Generates commitment from attendees’ bosses (reduces absenteeism). Course Administration

11. D. Davids; P.C.Burkimsher - 11/17 EN-ICE Workshop – 23 April 2009 Audience: All PVSS users associated with Cern. Some travel to Cern especially for the courses. Every 2 months, we give one of each of : PVSS-JCOP Framework course (4.5 days) Finite State Machine course (3 days) Courses

12. D. Davids; P.C.Burkimsher - 12/17 EN-ICE Workshop – 23 April 2009 Timetable Monday afternoon: ½ day hardware intro (ICE-SIC) 2 days PVSS 2 days JCOP Framework Some course modules have been recorded and made available on the web Hands-on practical course. Build working control panels and connect to live hardware in the room (CAEN HV; ELMB AI,DIO) PVSS/JCOP-Fw Course

13. D. Davids; P.C.Burkimsher - 13/17 EN-ICE Workshop – 23 April 2009 Since 2005: Number of Courses = 21 Number of Students = 265 Class size: 12 machines (some sharing!) PVSS/Fw Course Statistics

14. D. Davids; P.C.Burkimsher - 14/17 EN-ICE Workshop – 23 April 2009 Much more specialised. 3 days intensive. Same number of courses. Typically ~6 students per course. Oliver Holme and Fernando Varela FSM Course

15. D. Davids; P.C.Burkimsher - 15/17 EN-ICE Workshop – 23 April 2009 Who said Body Painting? Any questions? (I’ve got one for you!)

16. D. Davids; P.C.Burkimsher - 16/17 EN-ICE Workshop – 23 April 2009 The Quiz !

17. Where do the ladies sit? Door WindowsWindows

18. D. Davids; P.C.Burkimsher - 18/17 EN-ICE Workshop – 23 April 2009