2. The Problem with PAM A Problem-based Case Study © Copyright 2006, Metropolitan Community College

3. The Problem with PAM Introduction

4. The Problem with PAM Interview #1 Lead Programmer

5. The Problem with PAM Interview #2 Consultant

6. The Problem with PAM Interview #3 Quality Assurance

7. The Problem with PAM Interview #4 Sammy the Sleeze

8. The Problem with PAM Interview #5 Ben, a.ka. The Pocket Protector” Programmer”

9. The Problem with PAM The Situation: The Situation What is the situation about? What do I know that connects to this situation? How does my “role” influence my understanding of the situation?

10. The Problem with PAM Problem Analysis Identify central concern or question that needs to be resolved; identify criteria - conditions and details- that separate acceptable solutions from all others. Need to Know Board Concept Map Download Document Problem Analysis What is the big idea in this situation? What seems to be the most important information? What are the conditions and details that must be met to reach an acceptable resolution? I think I will list the things I know, my hunches, my questions, and resources for finding my answers. How do other members of my team see this situation? Am I listening to them? Do I feel heard in this process?

11. The Problem with PAM Field Insights: Tools Gather evidence to support or refute initial ideas about how to address the situation. Learning Log Observation Guide Download Document Double Entry Notetaking Download Document Field Insights Where will I go to find the information I need to answer the questions I have? Do I have all points of view on the situation? How will I keep track of the information I gather? How will I communicate what I learn to my team?

12. The Problem with PAM Resource Development Check resources for accuracy, reliability, and completeness to make sure that you have all the information necessary to develop a proposal for solution to the situation. Resource (Sample) Resource Download Document Resource Download Document Resource Development Are these resources reliable? Are they relevant? How can multiple perspectives impact the data gathered? What else do I need to take into account? How can I know? What do I need to do to prepare the resource information for my team? How will I record and present the information to my team?

13. The Problem with PAM Test Points Assess your progress, check your understanding, determine status of what you know, think you know, and still need to know Critical Thinking and Team Interactions Talk Back Sheet Download Document Reflection Essay Download Document Scoring Rubric for Evaluation of KSA PBCS Outcomes Download Document Test Points Have all my questions been answered? Is this getting to the problem? Can I describe my process to someone who does not know this content? What insights do I have about myself as a learner? What do I think about my team members as learners? What do I understand about the concepts and skills contained in this Problem-based Case Study?

14. The Problem with PAM Proposals Present results in both written and oral form that tangibly demonstrates your understanding of the situation and your proposal for how best to address it. Scoring Guide Presentation Development Resources Download Document Deliverables (Sample) Download Document Proposals How will others know now what I know? What will I do as a team member in the presentation? Who will be our audience? How do I plan to request and process feedback on my work?

15. The Problem with PAM Credits This Problem-based Case Study was made possible by: Development Team: Gary Sparks Erika Volker Tom Pensabene Pam Thatcher Other Contributors: Ruth Loring Keith Morneau Karen Griffith The Case Files P.I.'s: Tom Pensabene Gary Sparks This project is supported primarily by the National Science Foundation. Opinions expressed are those of the authors and not necessarily those of the Foundation.