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Published byGladys Blankenship Modified over 9 years ago
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WHAT TYPE OF COMMUNICATOR ARE YOU?
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Only 10% of communication is the words we say The other 90% consists of: tone of voice and body language. Communication also involves listening. Barriers to communication may involve: image and identity issues, unrealistic expectations, lack of trust, prejudice, gender stereotyping, experiences
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PASSIVE Inability or unwillingness to express thoughts or feelings Don’t stand up for themselves or defend beliefs AGGRESSIVE Try to get their way through bullying or intimidation Do not consider rights of others Attack the other person, not the problem in arguments
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PASSIVE-AGGRESSIVE Appear passive on the surface, but are really acting out of anger in a subtle, indirect, or behind-the-scenes way ASSERTIVE Expressing thoughts or feelings clearly & directly without hurting others Defend attitudes and beliefs, respect rights of others
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SKILLS NECESSARY: SPEAKING, LISTENING, AND BODY LANGUAGE MAKE SURE YOUR TONE AND BODY LANGUAGE MATCH YOUR WORDS GOAL IS TO USE ASSERTIVE COMMUNICATION USE “I” MESSAGES TO CONVEY YOUR FEELINGS WITHOUT BLAMING OR NAME- CALLING
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