1. NHBS Environment Bookstore at the 33rd IAMSLIC Conference, Sarasota Anneli Meeder, NHBS, Totnes, United Kingdom

2. 10/09/07NHBS Environment Bookstore2 Once a librarian… Library Science Degree, Germany Small Special Libraries 1996-2005 Bamfield Marine Station 1998/99 Triton Environmental Consultants 2002-05

3. 10/09/07NHBS Environment Bookstore3 Bamfield Marine Station

4. 10/09/07NHBS Environment Bookstore4 … always a librarian Title Researcher / Cataloguer at NHBS Environment Bookstore since 2005

5. 10/09/07NHBS Environment Bookstore5 NHBS Snapshot NHBS = Natural History Book Service Founded in 1985 by Bernard Mercer Based in Totnes, Devon, UK Current staff: 16

6. 10/09/07NHBS Environment Bookstore6 NHBS Snapshot Titles in online catalogue: 105.000 Online shop before Amazon.com existed! Customers worldwide: –Libraries, Organisations, Individual Customers –Trade Distribution Gratis Book Scheme

7. 10/09/07NHBS Environment Bookstore7 Range and Title Information Subject areas covered: –Natural History –Environmental Science –Conservation –Sustainable Development All languages, all countries, almost all types of publications in print (no journals!).

8. 10/09/07NHBS Environment Bookstore8 Range and Title Information About 500 new titles added to the NHBS catalogue each month –Sources: publishers, authors, customers New books are announced in the Monthly Catalogue Occasional subject catalogues Online Catalogue at www.nhbs.com

9. 10/09/07NHBS Environment Bookstore9 Delivery and Returns International Delivery Secure shipping Extra careful packaging Flexible returns policy Flexible shipping options to save cost and hassle, can be tailored individually

10. 10/09/07NHBS Environment Bookstore10 Discounting and Invoicing Library accounts can receive discounts of up to 15% per title Library accounts: Invoicing on Account Multiple payment methods accepted Currencies: Sterling, US$, Euros

11. 10/09/07NHBS Environment Bookstore11 Standing Orders & Series Volumes in Monographic Series are catalogued We accept standing orders for all monographic series in print Firm standing orders / notify standing orders

12. 10/09/07NHBS Environment Bookstore12 Title Research We research the availability of any title Utilising our good contacts to publishers and suppliers around the world Many books come to our attention through customer research requests

13. 10/09/07NHBS Environment Bookstore13 Customer Service Dedicated team with 22 years experience Multi-lingual Reachable by –Email –Mail –Phone (we’ll call back) –Fax –In Person

14. 10/09/07NHBS Environment Bookstore14 NHBS staff

15. 10/09/07NHBS Environment Bookstore15 Invitation NHBS table in the hotel Drop by for a visit if you are in the Totnes area ameeder@nhbs.co.uk customer.services@nh bs.co.ukcustomer.services@nh bs.co.uk