1. Group 4: Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou

2. Background of MetroPCS  Established in 1994 as General Wireless  5 th largest Telecommunications network  First in the world to launch voice over LTE Network  9.5 million subscribers  Currently operated by T- Mobile

3. Business Problem  Disconnect Between Customer and Sales Records  Customer Service Slow Down  No way to connect employee with their sales  Time is Money!

4. Problems Our Database Solves  Reduce the Time a Customer Waits  Promotes Better Customer Service  Allows Managers to Check Employee Performance

5. Added Value to MetroPCS  Employee Efficiency will increase  Improved Customer Service Turnover  More Time to Generate Sales  Decreases Negative Employee Attitudes

6. Keys to Success  Keep it Simple  Interface was Intuitive Welcome to MetroPCS