1. Elements of a supportive work environment:
Managing the
Strategic Work of People
In an
Exceptional
Organization
Informed about objectives
(what, why, how)
Informed about results
(how much, why, when)
Effective
Communication
and
Feedback
System
Participation
in those
Decisions that
Affect them
Provided Adequate
Skill and Knowledge
Through Training and
Exposure to New Ideas
Climate for Better
Understanding
And Personal
Ownership of
Corporate Plans

2. Characteristics of strategic work:
Enablers of Success:
Management Commitment
Skilled People
Strong Support Infrastructure
Valued by Customers
Valued by Organization
Personally Satisfying
Strategic
Work

3. Values development cycle:
Connecting
People
VALUES
BEHAVIOR
ATTITUDES
CULTURE
Culture reinforces values.
Values define attitudes.
Attitudes influence behavior.
Behavior creates culture.
Management must be the role model of its desired behaviors
to create a pervasive, self-perpetuating business culture.

4. Individual Contributor vs. Technical Manager
Expert, in-depth technical knowledge
Specific area problem solving capabilities
Generator of innovative ideas
Self-motivator
Self-doer
Technical Manager
Broad technical knowledge
Total system problem solver
Stimulates innovative ideas
Motivates others
Delegates, coordinates, advises, teaches, mentors

5. Values sustain our way of working:
Customer Satisfaction:
Keeps the focal point of the entire organization centered on its customers.
Employee Value:
Maintains the relevance and importance of our work to business priorities.
Stakeholder Value:
Concentrates on business objectives and uses common sense to flexibly manage our choices as we are faced with new challenges or contingencies that were not anticipated in our plans.
Continuous Learning:
Sustains our performance improvement by discovering how to work better based on facts and using data to make better decisions.

6. Putting it all together:
Value
System
A common way of working is delivered by these four cultural values:
The winning spirit -- striving for results
Common vision and clear personal priorities
High morale and uncompromising business ethics
Teamwork and collaboration across functional boundaries
Communication, feedback, and respect for diverse opinions
Appreciation for the contributions of others
Empowered decision making using facts over opinions
Personal responsibility for implementation of actions
Recognition and reward based on measured performance