1. The Internet and Politics Agenda for Today Announcements Return of the Turtle Web guide assignment Netizen political preferences: implications for government

2. The Internet and Politics Web Guide Assignment Choose topic with political relevance, appropriate to this week’s readings. Visit a range of relevant web sites. Note any pattern or theme that sheds light on an interesting issue or question. Present your insight. Use your reviews of 3-6 web sites as online evidence to support your argument or insight. Tips: Challenge is to keep it short, not to find enough to say. Make hyperlinks in Word Choice of sharing web guide or just site reviews.

3. The Internet and Politics E-Citizens: Agenda E-Citizen characteristics Service imperatives Research questions

4. The Internet and Politics E-Citizens are rights-oriented

5. The Internet and Politics E-Citizens want maximum service choice E-Citizens expect to control the service experience E-Citizens demand data privacy E-Citizens and rights: Imperatives

6. The Internet and Politics E-Citizens are politically active

7. The Internet and Politics Politically Active E-Citizens: Imperatives E-Citizens demand quality E-Citizens demand input

8. The Internet and Politics E-Citizens are Informed Growth of online news Net users watch less TV

9. The Internet and Politics Informed E-Citizens: Imperatives E-Citizens expect information access E-Citizens expect information quality E-Citizens want information pull, not information push

10. The Internet and Politics E-Citizens are socially engaged

11. The Internet and Politics Social E-Citizens: Imperatives E-Citizens expect service relationships E-Citizens expect electronic communication

12. The Internet and Politics E-Customers warm up to online service

13. The Internet and Politics E-Customers Online: Imperatives E-Citizens will demand exponential growth in online service Offline services must remain for at least a generation

14. The Internet and Politics E-Customers vary Different types of Net use…. …look like different types of E-Customers.

15. The Internet and Politics E-Customer Types: Imperatives · E-Citizens need a variety of service encounters · E-Citizens want depth and breadth

16. The Internet and Politics E-Customers: Evolving value drivers

17. The Internet and Politics E-Customer Value Drivers: Imperatives E-Citizens put a fresh spin on longstanding values E-Citizens’ value drivers exist in a context

18. The Internet and Politics Research Challenges Control groups Demographics Distinguishing among Internet users Online surveying