1. SHiP Housing Management Contracts Glynis Sampey, Sitra 2 February 2012

2. Sitra champions excellence in housing, support and care

3. Updating the models FLAP 2 models looking dated RP landlords paying for new contracts Financial and commissioning environment changes No grant funding for a sector wide review SHiP initiative

4. Changed environment Finance Commissioning Regulation Personalised purchasing

5. What we did Issues report 3 model contracts –Housing with support –Housing with registered care –Housing management only Guidance

6. What’s changed Terminology Extended clauses on termination and handover Even-handed approach, acknowledge needs of all parties

7. Some detail … Use of the property Customer service standards Repair options Fee options Procedures after termination TUPE clauses

8. Making it work Partnership Consult Tailor Setting up Staff briefings & induction Record keeping

9. Contact Sitra Policy, representation, membership Advice, information, publications, helpline Consultancy: service development, tendering Training: public programme and in-house Conferences, seminars, events management Sitra 3 rd Floor, 55 Bondway London SW8 1SJ 020 7793 4710 post@sitra.org www.sitra.org Twitter.com/sitrapolicy