1. Election Administrators Toolkit Free & low-cost tech solutions 2015 Midwest Election Officials Conference Bridging Today With Tomorrow Kansas City, Missouri | Thursday, October 1 | #MEOC2015

2. #MEOC2015

3. Who is in the room? Whitney May whitney@techandciviclife.org @whitneymaybe Tiana Epps-Johnson tiana@techandciviclife.org @tianaej Kurt Sampsel kurt@techandciviclife.org

4. The Center for Technology and Civic Life Using technology to improve how local government and communities interact. @HelloCTCL www.techandciviclife.org

5. ELECTricity A learning community of election officials who believe that technology can improve our democracy.

6. Why reinvent the wheel?

7. TOOLS TO EFFECTIVELY COMMUNICATE WITH VOTERS Let’s dive in

8. Today’s session 1.Using mobile technology 2.Prioritizing content 3.Writing in plain language

9. After this session, you will: Understand why technology is important when communicating election information. Know how to best publish election information online. Have additional tech resources to modernize your office’s communication.

10. MAKE YOUR INFORMATION AVAILABLE ON ANY DEVICE Use mobile technology

11. Use mobile technology to share election information 1.Why is mobile important? 2.What are common mobile terms? 3.Breakout exercise 4.Report back to the group 5.Additional mobile tech resources

12. The rise of mobile tech

13. How we use cell phones 81% of owners use their phones to send or receive text messages. 60% of owners use their phones to go online. 50% of owners use their phones to download apps.

14. Common mobile terms Responsive Web Design RWD creates an optimized viewing experience, like easy reading and navigation, across any device. Mobile website A mobile website is developed specifically for a fast and efficient experience on mobile devices. Pages load quickly, content is usually in a list format, and visuals are simplified. Web app A web app is software that runs a task in a web browser. Example: Google Maps on your computer. Native app A native app is built for a certain mobile device. Downloaded directly to the device, usually from an app store. SMS Short Message Service sends text messages to a mobile phone; a smartphone is not required.

15. Breakout #1 What apps or websites do you visit most on your phone? What do you like about them? What frustrates you about them?

16. Report back

17. SMS

18. Mobile website

19. Mobile app

20. Mobile tech resources Google Developers’ Mobile Guide https://developers.google.com/webmasters/mobile-sites/ Voting Information Project www.votinginfoproject.org/projects/

21. Mobile tech resources EAC Quick Start Guides – Strengthen Voter Education Programs www.eac.gov/election_management_resources/ quick_start_guides.aspx CTCL Website Template & Training www.techandciviclife.org/website-trainings/

22. WHAT INFORMATION ARE VOTERS LOOKING FOR ONLINE? Prioritize content

23. Prioritize your online content 1.Breakout exercise 2.Report back to the group 3.What research tells us about the types of questions voters are asking online 4.How your online presence can best meet your voters’ needs 5.Tools to understand what information your voters are looking for

24. Your website should reflect voters’ questions, rather than how your office’s work is organized.

25. Breakout #2 What are voters’ top 5 questions? Rank them in order of importance to voters.

26. Report back

27. #1 What’s on the ballot?

28. #2 What are my options for where and how to vote?

29. #3 When is the next election? Other key dates?

30. #4 How do I contact my election official?

31. #5 What happens at the polling place?

32. Tools for voter research in your own jurisdiction

33. Community survey http://chicagocompletestreets.org/

34. Focus group Victoria Lungu / CC BY

35. Web analytics

36. Make a plan Who are you trying to reach? What are their needs? What are their pain points? Are you answering their basic questions? Are you speaking to them in language they can understand?

37. Voter communication resources CTCL Website Template & Training Field Guides from the Center for Civic Design: www.civicdesign.org Google Analytics: www.google.com/analytics Google Forms: https://docs.google.com/forms

38. HELP EVERYONE READ, UNDERSTAND, AND USE YOUR INFORMATION Write in plain language

39. Write election information in plain language 1.What is plain language? 2.Why is it important? 3.Breakout exercise 4.Report back to the group 5.Additional plain language resources

40. Before: If that oval is not marked, your vote cannot be counted for the candidate.

41. After: You must fill in the oval for your vote to count. Source: Center for Civic Design

42. Plain language principles Write in the positive Use the active voice Write directly to the reader Include straightforward, familiar terms Use short words and short sentences List important information separate from paragraph text

43. Plain language edits Instead of: Adopting a collaborative approach to coordinating the utilization of office equipment would be much appreciated by the office staff. Use: Let’s work as a team to coordinate the use of office equipment. Source: PEI Literacy Alliance

44. Why is plain language important? Reaches people with low literacy. Avoids misunderstandings. Saves your office time and money.

45. Plain design principles Align text to the left of the page. Use a font that is clear and easy to read. Organize text to create white space on the page.

47. Breakout #3 Write information in plain language

48. If you tear, or deface, or wrongly mark this ballot, return it and obtain another. Do not attempt to correct mistakes on the ballot by making erasures or cross outs. Erasures or cross outs may invalidate all or part of your ballot. Prior to submitting your ballot, if you make a mistake in completing the ballot or wish to change your ballot choices, you may obtain and complete a new ballot. You have a right to a replacement ballot upon return of the original ballot.

49. Report back

50. Plain language edits Instead of: If you tear, or deface, or wrongly mark this ballot, return it and obtain another. Do not attempt to correct mistakes on the ballot by making erasures or cross outs. Erasures or cross outs may invalidate all or part of your ballot. Prior to submitting your ballot, if you make a mistake in completing the ballot or wish to change your ballot choices, you may obtain and complete a new ballot. You have a right to a replacement ballot upon return of the original ballot. Use: If you make a mistake, ask a poll worker for another ballot. Source: Center for Civic Design

51. 5 steps for plain writing 1.Identify and describe your target audience. 2.Write the content in plain language. 3.Structure the content to guide the reader through it. 4.Use plain design to help the readers see and understand. 5.Test with your audience. www.centerforplainlanguage.org

52. Plain language resources CTCL training & website template Field Guides from the Center for Civic Design www.civicdesign.org Center for Plain Language checklist www.centerforplainlanguage.org

53. CTCL WEBSITE TRAINING PROGRAM

54. 1/3

55. BeforeAfter www.elections.inyocounty.us

56. Professional development opportunities with CTCL In-person training at your office Online workshop with a small group  October 21 – October 23  December 2 – December 4  January 12 – January 14 Self-paced online course

57. www. techandciviclife.org /website-trainings

58. 2016 Civic Engagement Toolkit

59. Let’s talk shop. Visit our table.

60. hello@techandciviclife.org @HelloCTCL www.techandciviclife.org Thank you & the Johnson County Election Office.