1. Setting Up a Counseling Department in an Eye Hospitals J.Indira

2. Counseling in Eye Care To provide awareness about eye careTo provide awareness about eye care To Increase compliance to treatmentTo Increase compliance to treatment To market hospital servicesTo market hospital services To moderate patient expectationsTo moderate patient expectations To improve patient satisfactionTo improve patient satisfaction

3. Steps in starting a counseling Department Getting sanction of the senior managementGetting sanction of the senior management Recruitment and selection of counsellorsRecruitment and selection of counsellors Job specificationJob specification Induction training for the new counsellorInduction training for the new counsellor Infrastructure requirementsInfrastructure requirements Counseling aidsCounseling aids Monitoring performance of counselingMonitoring performance of counseling

4. Getting sanction of the senior Management Provide Justification For increasing the number of patientsFor increasing the number of patients For increasing uptake to servicesFor increasing uptake to services Better utilization of Doctors and ParamedicalBetter utilization of Doctors and Paramedical Better approach towards patients (speaking local languages, anologies familiar to the patients)Better approach towards patients (speaking local languages, anologies familiar to the patients)

5. Recruitment Training the existing staffTraining the existing staff Hiring a new personHiring a new person Fresh graduates,News paper advertisements and through internal candidatesFresh graduates,News paper advertisements and through internal candidates

6. Selection Individual quality of the personIndividual quality of the person Pleasant personalityPleasant personality CheerfulnessCheerfulness Interested in interacting with peopleInterested in interacting with people Independent, responsible open, bold, bright, smiling.Independent, responsible open, bold, bright, smiling. Openness and committedOpenness and committed

7. Skills required ListeningListening Ability to empathizeAbility to empathize Under stand and speak local languagesUnder stand and speak local languages Ability to develop conversationAbility to develop conversation

8. Job specification Communicating about diseases and systems and about the Treatment optionsCommunicating about diseases and systems and about the Treatment options Facilities offeredFacilities offered Motivating towards surgeryMotivating towards surgery Pre Operative counselingPre Operative counseling Provide discharge InstructionsProvide discharge Instructions Encourage towards follow upEncourage towards follow up

9. Training Clinical detailsClinical details About the HospitalAbout the Hospital Counseling SkillsCounseling Skills

10. Infrastructure Space, Desk,chair, Registers and shelf. Counseling Aids Intraocular lens Model of Eye Patient Education brochures PostersLeafletswww.laico.org\v2020resource\homepage.htm

11. Monitoring Performance of counseling Acceptance Rate--Ratio of number of patients accepting cataract surgery to total number advised for cataract surgeryAcceptance Rate--Ratio of number of patients accepting cataract surgery to total number advised for cataract surgery Follow up Rate – Ratio of number of people who turn up for the follow up, to total number advised for surgeryFollow up Rate – Ratio of number of people who turn up for the follow up, to total number advised for surgery

12. Conclusion It is necessary to develop the cadre of counsellors for the Human resource Development in Eye care.Through this way lot of barriers to utilization of eye care services can be reduced