1. Dwight Horsey Millersville University

2. National Graduation Rates:MU Rates:  36.6% African American38.3%  38.9% Latino39.5%  50.5 White65.6%

3.  In 2002, black men comprised only 4.3% of all students enrolled in institutions of higher ed, the same as in 1976.  Only 147 more doctorates were awarded to black men in 2003 than in 1977.  About 10% of all Latino male HS grads are in college. 1.9% in grad school.

4.  Reviews Applications  Packages Aid  Communicates with students

5.  Admissions  Bursar  Registrar  Residential Life

6.  Accountants  Bean Counters  By the book  Sticklers for the rules  Interpreters of the law  Roadblocks to the students  The people who “messed up my money”

7.  TMI  NEI  Da Rules  The Regs  “Them”  The Phones

8.  Admissions  Registrar  Bursar  Housing

9.  Internal  External  Personal

10.  Why it’s important  What it does for you and the office  How do you get it?

11.  Time  Emotional Toll  Staff Involvement  Dependency

12.  Information  Retention  Student Development  Personal Development