1. 1 Learning through a Dynamic Strategy Tanya Hooper VP Learning Strategy & Planning Michael Killingsworth VP Learning & OE for Upstream International

2. Learning Journey

3. July 1 st Shell Learning established 2002

4. Learning Journey Building One Learning Organization 2007 2002 LearnNet Established Centers of Excellence set up (e.g. KID)

5. 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Efficiency Effectiveness Benchmarked position 2007 2007 Building One Learning Organization 2002

6. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2007 2002 975 US$ 430M 37 Approx. 600,000 2007 Learning facts and figures

7. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2007 Business Alignment Blended Learning Standardization 2002 4 Learning strategy strands

8. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2007 Business Alignment Blended Learning Standardization 2002 4 Learning strategy strands Annual Senior Business Leader Learning Reviews

9. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2007 Business Alignment Blended Learning Standardization 2002 4 Learning Strategy Streams One Learning System Standardized learning review process process Implemented annual standardized senior business leader learning review process across all businesses to help set local and global business priorities and measure impact. Annual Senior Business Leader Learning Reviews

10. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2007 Business Alignment Blended Learning Standardization 2002 4 Learning Strategy Streams One Learning System

11. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2007 Business Alignment Blended Learning Standardization 2002 4 Learning Strategy Streams One Learning System Standardized learning review process process Blended Learning Number of migrations (major sites / countries): 2007 - 19 migrations 2008 - 19 migrations 2009 - 36 migrations Number of active users 2007 – 50.000 2008 - 90.000 2009 – 140.000 One Learning System

12. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2007 Business Alignment Blended Learning Standardization 2002 4 Learning Strategy Streams Company and learning reorganization

13. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2009 2007 2011 Business Alignment Blended Learning Standardization 2002 Strategy Review in 2009 confirmed direction Close working with KM Company and learning Reorganization Blended Learning Off shoring Event Management Transition 2009 presented us with the opportunity to bring together the full spectrum of learning under a single governance structure, to enable us to respond more quickly and holistically to emerging business challenges. For learning this meant key improvements in: - Governance - Business focus - Transparency of costs and budgets Company and learning reorganization

14. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2007 2011 2002 Updated Benchmarking end 2009 2009

15. 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Efficiency Effectiveness Learning Journey Building One Learning Organization 2007 2011 2002 Updated Benchmarking end 2009 2009 975 US$ 430M 37 2007 2009 600 US$ 268M 13 Approx. 500,000 Approx. 600,000 Learning facts and figures

16. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2009 2007 2011 Business Alignment Blended Learning Standardization 2002 Strategy Review in 2009 confirmed direction

17. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2009 2007 2011 Business Alignment Blended Learning Standardization 2002 Strategy Review in 2009 confirmed direction Blended Learning

18. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2009 2007 2011 Business Alignment Blended Learning Standardization 2002 Strategy Review in 2009 confirmed direction Close working with KM Company and learning Reorganization Blended Learning Off shoring Event Management Example: Before: course traditionally only run in the Hague, using 25-30 Faculty, 1 classroom + 4 breakout rooms monopolized for 5 days, a full 5 day 10-hour/day program. After blending: max. 10 faculty, 1 classroom, 4 days at 6-8hours per day and now delivered also in Singapore, Qatar and Houston. Blended learning

19. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2009 2007 2011 Business Alignment Blended Learning Standardization 2002 Strategy Review in 2009 confirmed direction Maximize Shared Service Center through LA

20. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2009 2007 2011 Business Alignment Blended Learning Standardization 2002 Strategy Review in 2009 confirmed direction Close working with KM Company and learning Reorganization Blended Learning Off shoring Event Management Implemented shared service model in Learning Administration (LA): Established 13 global processes on Learning Administration Covers creating, updating, and retiring classes Done by on-shore proximate and Shared Services in Manila Maximize Shared Service Center through LA Self Service Query Advisors in KL, Manila & Krakow HR Busines s Centre & Country HR Shell Learnin g

21. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey Building One Learning Organization 2009 2007 Today Business Alignment Blended Learning Standardization 2002

22. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey 2015 Building One Learning Organization 2009 2007 2015 Business Alignment Blended Learning Standardization 2002 Today

23. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Learning Journey 2015 Building One Learning Organization 2009 2007 2015 Today Business Alignment Blended Learning Standardization 2002 Four learning priorities: Competence Management Competence Management Learning Management System Upgrade Learning Management System Upgrade Leadership Refresh Early Career Development Refresh Early Career Development Refresh

24. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter Key Learnings 2015 Building One Learning Organization 2009 2007 2015 2011 Business Alignment Blended Learning Standardization 2002 Drive the change agenda in strong alignment with the business - Alignment along strategy with central and business - Maximize business led change efforts as a catalyst for learning journey Maintain course with regular updates - Prioritization is key: do your plumbing before you build your house - Takes a number of years to make a change really stick (“do not jump to new initiatives every year”) Leverage external and internal best practices to drive the change - Regular benchmarking efforts to assess progress - Learning from other companies Moving from traditional to more non-traditional approaches - Structured shift to blended learning incorporating innovative technologies and methodologies - By doing this we transferred the responsibility from central to the business (e.g. Leaders developing leaders)

25. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter 2015 Building One Learning Organization 2009 2007 2015 2011 Business Alignment Blended Learning Standardization 2002 One Global Business Driven Learning Agenda

26. Efficiency Effectiveness 4 th Quarter 3 rd Quarter 2 nd Quarter 1 st Quarter 2015 Building One Learning Organization 2009 2007 2015 2011 Business Alignment Blended Learning Standardization 2002 Questions?

27. 27

28. 285 November 2010 BACKUPS

29. 295 November 2010 CUX model Learning used the CUX model to assess current state of the learning function and identified five key focus areas for moving to Top Quartile. 2007 Assessment 2009 LearnNet review 2011 Priorities