1. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES 1 The Technical Services Stuff in IT Services A brief tour of the technical and service offering plethora – who knew???? Technology Training Services October 2009

2. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES page 2 Course Goals To help you integrate into IT Services by gaining the technical and service-oriented knowledge needed to be more productive. To improve your awareness of and promote the services, resources, and tools that the various groups within IT Services provide (to the campus at-large and also within IT Services). To provide a functional overview of the services and products, and how they interrelate across computing organizations and why they are important to the campus as well as IT Services.

3. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES page 3 Course Agenda The technical overview of the services provided by each of the main divisions within IT Services Strategic Planning Human Resources Architecture Research Computing Computing Services Communication Services Client Support Business Services

4. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES page 4 Administrative Guide Policies  Policies: http://adminguide.stanford.edu/ http://adminguide.stanford.edu/ Admin Guide 1: University Code of Conduct Admin Guide 61: Administrative Computing Systems Admin Guide 62: Computer and Network Usage Policy Admin Guide 63: Information Security Admin Guide 64: Identification and Authentication Systems Admin Guide 66: Chat Rooms and Other Forums Using Stanford Domains or Computer Services Admin Guide 67: Information Security Incident Response Admin Guide 81.1: Telecommunication Services Admin Guide 81.3: Provision of Mobile Equipment and Related Services Admin Guide 84: Credit Card Acceptance and Processing

5. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES page 5 HIPAA and FERPA  HIPAA (Health Insurance Portability and Accountability Act) http://hipaa.stanford.edu/ Protects the privacy of an individual’s health information and govern the way certain health care providers and benefits plans collect, maintain, use and disclose protected health information (“PHI”). Be sure appropriate procedures are maintained to ensure that the HIPAA privacy and security rules are followed.  FERPA (Family Educational Rights and Privacy Act) http://ferpa.stanford.edu Provides students the right to consent to disclosures of personally identifiable information contained in the student’s education records. Students, faculty, and others with questions regarding student records should contact the Office of the University Registrar.

6. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES Security Issues  Important security concepts all IT Services employees need to know and understand: Admin Guide 63 Data Classification (Confidential, Restricted, Prohibited, and Public) http://www.stanford.edu/group/security/securecomputing/dataclass_chart.html Encryption Passwords: always use a secure connection when sending your password! Kerberos Secure Socket Layers (SSL) and Secure SHell (SSH) Stanford Desktop Tools Computers: be aware of how to encrypt the contents of your computer! Stanford Whole Disk Encryption: (SWDE) http://www.stanford.edu/services/encryption/wholedisk/index.html http://www.stanford.edu/services/encryption/wholedisk/index.html Windows: http://securecomputing.stanford.edu/pc_file_encryption.htmlhttp://securecomputing.stanford.edu/pc_file_encryption.html Mac: FileVault (System Preferences > Security > FileVault) page 6