1. Integrated Knowledge & Information Policy Framework iKMS Practitioners’ Conference Singapore November 10 2006

2. Alchemy Knowledge Solutions T A C I T E X P LI T I C Mentoring AARs CoPs S.Ns Web Staff Yellow Ps. Library Databases Records Etc. People Processes Implementation Technology KM Circle

3. Alchemy Knowledge Solutions Codified Information Much explicit knowledge is in codified format

4. Alchemy Knowledge Solutions Activity: Business Matter In dealing with an important recent business matter – list the different information communication platforms and repositories that you used.

5. Alchemy Knowledge Solutions Capture and Usage If information is to be captured and re- used there is a need to apply organizational standards and integrated approaches to its capture, management and usage.

6. Alchemy Knowledge Solutions KM Vision Statement “This organisation will develop and provide an environment to support and enable staff to capture, share and manage its knowledge to improve business performance, delivery of service and meet its legal and social responsibilities.”

7. Alchemy Knowledge Solutions Activity: CIO Guidelines (#36) List those on the list you think might relate to information management

8. Alchemy Knowledge Solutions Government CIO Guidelines (NSW) with IM focus. IM Framework Guide to labelling sensitive info IM- AGLS IM – Audit IM Classification IM – Copyright IM – Data Quality IM – Custodianship IM – Inventory IM – Liability IM – Privacy and Personal Info Information Security Electronic Messaging Information Provision (via internet). Also - reference is made to RM policies.

9. Alchemy Knowledge Solutions Information Policy Framework

10. Alchemy Knowledge Solutions KNOWLEDGE MANAGEMENT Information Management Information Technology and Communications DescriptionOwnershipSecurityComplianceSharingQuality examples of IM sub policies Metadata Versioning Classification Taxonomy Doc. naming Inventory Custodianship Intellectual Property Copyright Digital signatures Labeling and managing sensitive info. FOI Privacy RM Document discovery for (legal /inquiries) Privacy and Personal information Publishing Data Quality Audit

11. Alchemy Knowledge Solutions A Generic Policy Process Engage stakeholders Consultation and iteration Test for reasonableness Test for implementation feasibility Provide for awareness raising and training Provide for feedback Identify custodian State sunset and review dates.

12. Alchemy Knowledge Solutions IM Policy Structure Purpose Scope Statement Responsibilities Guidelines / Principles Definitions Authorities Related policies

13. Alchemy Knowledge Solutions Benefits Standardization  Consistency  Quality  Continuity Balance Comprehensiveness Controlled and assured access.

14. Alchemy Knowledge Solutions Contact Details Marita Keenan B.App.Sci. (ILS) M.R.M.A.A, A.L.I.A. keenan@akns.com.au +61 8 9447.7782 +61 (0) 417 096 703 (or Singapore: 9347 89 24) Suite 7, 100 Mill Point Rd. South Perth, Western Australia 6151.