1. Lecturer Raja Natarajan Sydney Australia February 2002 1 ABC Pty Ltd Case Study ABC Pty Ltd os a health care and pharmaceutical product distributor. ABC Pty Ltd wishes to upgrade the existing IT facility and develop a new Information System. The IS upgrade is aimed to: Establish network facility connecting the branch offices to head office and warehouse to eliminate duplication of work at various levels.

2. Lecturer Raja Natarajan Sydney Australia February 2002 2 ABC Pty Ltd Case Study Fast and accurate processing of the purchase orders, sales orders, management reports, accounting transactions etc., Improving productivity through increased worker efficiency due to faster processing. Customer satisfaction etc., Organisational structure, branch details, staff details and network facilities available are presented as charts in the next few slides.

3. Lecturer Raja Natarajan Sydney Australia February 2002 3 ABC Pty Ltd Case Study

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8. Lecturer Raja Natarajan Sydney Australia February 2002 8 Computer Workstation: Pentium 200 Mhz processors 16 GB RAM 1GB HDD Win 95 OS Network: Only at Sydney Ethernet 10 Mbps LAN Link Protocol: TCP/IP Terminal op speed: 4800 bps. Char based system ABC Pty Ltd Case Study Existing Computer and network facilities:

9. Lecturer Raja Natarajan Sydney Australia February 2002 9 Product Details: No. of Product Lines: 5,400 Suppliers: 12 CHINA: 2 (two months for delivery) US: 4 Australia: 6 ( two months for delivery) ABC will have sole distributor licence in Australia for these products and brand name. Supplier willing to mfr products with ABC brand name. ABC Pty Ltd Case Study

10. Lecturer Raja Natarajan Sydney Australia February 2002 10 Sales: Hopes to break $35 million turnover soon. Growth 10% per year. 100 Large retails chains are corporate customers dealing with 5 sales people at Sydney Head Office directly. Regional branches sell to smaller, localised organisations. ABC Pty Ltd Case Study

11. Lecturer Raja Natarajan Sydney Australia February 2002 11 Sales: Regional branches: Sydney - 250 customers Melbourne - 300 customers Brisbane - 150 customers Perth - 100 customers ABC Pty Ltd Case Study

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13. Lecturer Raja Natarajan Sydney Australia February 2002 13 Total $29,900,900 ABC Pty Ltd Case Study

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17. Lecturer Raja Natarajan Sydney Australia February 2002 17 ABC Pty Ltd Case Study Business Team: (Week 1) Issue a project request to the IT Consultancy Team. Arrange a meeting with IT Team to discuss the possibility to upgrade your information system. Advise the IT Team to discuss alternative solutions for your company’s Information System Upgrade. Decide tentatively when the project needs to be completed and what could be the cost to the project. Decide on the level of participation of the Company staff in the development of the project.

18. Lecturer Raja Natarajan Sydney Australia February 2002 18 ABC Pty Ltd Case Study Business and IT Teams (Week 1) Develop agenda for individual team meetings. Conduct team meeting and record minutes of the meeting. Develop agenda for Business / IT Team Meeting (consultation by team leaders after discussion with their team members during individual team meeting) Conduct Business / IT team meeting and record minutes of the meeting. Develop together a Project Charter.

19. Lecturer Raja Natarajan Sydney Australia February 2002 19 ABC Pty Ltd Case Study IT Team (Week 1) Analyse the project request issued by the Business team. Request additional information (already provided in slides 1 to 16) and analyse the company’s Existing Information System Infrastructure and future needs. Suggest alternative solutions. Decide tentatively when the project needs to be completed and what could be the cost to the project. Decide on the level of participation of the Company staff in the development of the project