1. Your Business Manners Matters by Loretta Di Vita Presented By Aissatou Monthe 2/10/05

2. Content About the author About the author Defining business etiquette Defining business etiquette Business etiquette and diplomacy Business etiquette and diplomacy Scope of business etiquette Scope of business etiquette The business etiquette premise: Credibility and Trust The business etiquette premise: Credibility and Trust

3. About the Author Loretta Di Vita is a consultant in business skills development, image and etiquette, Loretta Di Vita is a consultant in business skills development, image and etiquette, She is president of Decorum Consultation Inc. She is president of Decorum Consultation Inc. She writes in Accenti Magazine where this article on business manners was taken. She writes in Accenti Magazine where this article on business manners was taken.

4. Defining Business Etiquette Business etiquette are the skills that allow people to avoid embarrassing situations that maybe costly for a company. Business etiquette are the skills that allow people to avoid embarrassing situations that maybe costly for a company. Business etiquette and people skills are synonymous. Business etiquette and people skills are synonymous. Business etiquette are what allow companies to carry a business transaction from an idea to a deal. Business etiquette are what allow companies to carry a business transaction from an idea to a deal.

5. Business Etiquette and Diplomacy “Diplomacy” may be more suited to define Business etiquette. “Diplomacy” may be more suited to define Business etiquette. Diplomacy better clarifies other factors such as communications skills, and good manners and behaviors. Diplomacy better clarifies other factors such as communications skills, and good manners and behaviors. Contrary to some beliefs, education and training help in improving diplomatic skills Contrary to some beliefs, education and training help in improving diplomatic skills The key pre-requisites for learning diplomatic skills are: The key pre-requisites for learning diplomatic skills are: Awareness Awareness Willingness Willingness Motivation Motivation

6. Scope of Business Etiquette Business etiquette is applicable to all business environments: Business etiquette is applicable to all business environments: Diner table Diner table Golf course Golf course Mailroom Mailroom Boardroom Boardroom Despite what some people think, business etiquette is applicable to all business domains: Despite what some people think, business etiquette is applicable to all business domains: Sales Sales Finance Finance Banking Banking Engineering Engineering

7. The Business Etiquette Premise: Credibility and Trust Good business etiquette builds credibility and trusting relationships with stakeholders Good business etiquette builds credibility and trusting relationships with stakeholders Building trust and credibility consist of: Building trust and credibility consist of: Being culturally conscious Being culturally conscious Keeping good manners when interacting with stakeholders, even beyond traditional working places Keeping good manners when interacting with stakeholders, even beyond traditional working places Making sure our behaviors are well judged by our most important stakeholders Making sure our behaviors are well judged by our most important stakeholders Paying attention to one’s manners Paying attention to one’s manners