1. ISO 9000:2000

2. Overview of the presentation Why so many companies adopt ISO? Why so many companies adopt ISO? What is ISO and ISO 9000:2000? What is ISO and ISO 9000:2000? Objectives and benefits of ISO9000:2000 Objectives and benefits of ISO9000:2000 8 principles (backbone) of ISO9000:2000 8 principles (backbone) of ISO9000:2000

3. Introduction There are many companies in the world have already adopted to ISO 9000,Why? There are many companies in the world have already adopted to ISO 9000,Why? Because it controls quality. It saves money. Customers expect it. And competitors use it. Because it controls quality. It saves money. Customers expect it. And competitors use it.

4. Introduction ISO 9000 applies to all types of organizations. It doesn't matter what size they are or what they do. It can help both product and service oriented organizations achieve standards of quality that are recognized and respected throughout the world. ISO 9000 applies to all types of organizations. It doesn't matter what size they are or what they do. It can help both product and service oriented organizations achieve standards of quality that are recognized and respected throughout the world.

5. What is ISO ISO is the International Organization for Standardization ISO is the International Organization for Standardization Established in 1947 and located in Switzerland Established in 1947 and located in Switzerland Its members come from over 120 national standards bodies Its members come from over 120 national standards bodies

6. What is ISO 9000:2000 ISO 9000 refers to a set of quality management standards ISO 9000 refers to a set of quality management standards Present guidelines Present guidelines Establishes a start point for understanding Establishes a start point for understanding the standards the standards Defines the fundamental terms and definition used in the ISO 9000 family Defines the fundamental terms and definition used in the ISO 9000 family

7. What is ISO 9000:2000 The ISO 9000 2000 Standards apply to all kinds of organizations in all kinds of areas. The ISO 9000 2000 Standards apply to all kinds of organizations in all kinds of areas. E.g. computing, financial services, accounting, banking, telecommunications, education

8. Objectives of ISO 9000:2000 Enable integration of management system Enable integration of management system like ISO9000, ISO14000, OHS18000 like ISO9000, ISO14000, OHS18000 Reach stakeholders ’ requirements Reach stakeholders ’ requirements Enable implementation of continuous improvement Enable implementation of continuous improvement Simple to use and easy to interpret Simple to use and easy to interpret

9. Objectives of ISO 9000:2000 ISO's purpose is to facilitate international trade by providing a single set of standards that people everywhere would recognize and respect. ISO's purpose is to facilitate international trade by providing a single set of standards that people everywhere would recognize and respect.

10. Benefits of ISO 9000:2000 Improved customer satisfaction Improved customer satisfaction Reduced costs of quality Reduced costs of quality Improved productivity and quality Improved productivity and quality Improved internal communication Improved internal communication Improved working efficiency Improved working efficiency Increase the competitive power Increase the competitive power Transparency of process Transparency of process

11. Benefits of ISO 9000:2000 Motivate the staff of the companies Motivate the staff of the companies Increase the credibility of the customer Increase the credibility of the customer Reduce the probability of error in the working process Reduce the probability of error in the working process

12. 8 principles of ISO-9000 ： 2000 Customer focusSystem approach Leadership Involvement of people Process approach Continuous Improvement Factual Improvement Supplier Relationship

13. Principle 1:Customer focus Organization depend on their customer Organization depend on their customer Understand current and future customer ’ s needs Understand current and future customer ’ s needs Meet customer requirement Meet customer requirement

14. Principle 2: Leadership establish the purpose and direction Provide resources Distribute the work to the staff Motivation policy Correct the direction and continuous improvement Reach the target

15. Principle 3 : Involvement of people Involvement of people = working target + working ability + working intention Involvement of people = working target + working ability + working intention Actively seeking opportunities to make improvements Actively seeking opportunities to make improvements Freely sharing knowledge and experience in teams and groups Freely sharing knowledge and experience in teams and groups

16. Principle 4 : Process Approach Defining the process to achieve the desired result Defining the process to achieve the desired result Identifying and measuring the inputs and outputs of the process Identifying and measuring the inputs and outputs of the process

17. Principle 4 : Process Approach Product Machine Man Measurement Materials Method Environment

18. Principle 5 : System Approach Define the system by identifying or developing the processes that affect a given objective Define the system by identifying or developing the processes that affect a given objective Continually improving the system through measurement and evaluation Continually improving the system through measurement and evaluation Establishing resource constraints prior to action Establishing resource constraints prior to action

19. Principle 6 : Continuous Improvement Continual improvement should be a permanent objectives of the organization. Continual improvement should be a permanent objectives of the organization. Continually improving the efficiency of all process Continually improving the efficiency of all process Increase competitive power Increase competitive power

20. Model of ISO 9000:2000 Customer requirement Principle 6 : Continuous Improvement Management Responsibility （ 5 ） Resource management （ 6 ） Measurement, analysis and improvement （ 8 ） Product Realization （ 7 ） product input output Information flow Value increment activity Satisfaction customer

21. Use of ISO 9000as Continuous improvement Deming’s wheel (P.D.C.A)

22. Principle 7 : Factual approach Effective decisions are based on the analysis of data and information Effective decisions are based on the analysis of data and information Make sure the organization have accurate information and data Make sure the organization have accurate information and data Make decisions and taking the action based on the results of logical analysis balance with experience and intuition Make decisions and taking the action based on the results of logical analysis balance with experience and intuition

23. Principle 8 :Supplier Relationships An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value Select the supplier carefully Select the supplier carefully Create clear and open communication with supplier Create clear and open communication with supplier

24. Conclusion Many benefits if the companies carry out ISO9000:2000 Many benefits if the companies carry out ISO9000:2000 Need great innovation Need great innovation

25. Reference

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