1. THE KITEMARK BSI

2. BACKGROUND The Kitemark BSI is the overarching organisation  UK Product and service quality certification mark  Owned and operated by The British Standards Institution  A key aspect is the safety concept within products 1S0 9001 Quality Management is the framework Save money Increase profit Win more business Satisfy more customers (BSI Group, 2015)

3. WHAT IS IS0 9001? A world recognized quality management standard which outlines:  Ways to achieve  Benchmark consistent performance and service Assists in organisations monitoring and managing quality across a variety of operations (BSI Group, 2015)

4. CERTIFICATION STAGES 1.Completion: ISO 9001 complaint manual 2.Implementation: New manual will be implemented throughout business and a dedicated consultant will advise on how to implement successfully 3.Certification: It is essential that an accredited auditor visits the company in order to ensure that the processes documented within the manual are effectively being followed 4.Surveillance: Annual checks have to be made to ensure the certification remains valid (QMS International, 2015)

5. BENEFITS OF IS0 9001  Assists in meeting needs of customers  Improves customer service  Motivates and engages staff with the efficient process established  Better quality management  Allows companies to become a consistent competitor  Demonstrates compliance (BSI Group, 2015)

6. STATISTICS (The British Assessment Bureau, 2015)

7. REFERENCES BRITISH ASSESSMENT (2015) ISO Certification. Online. Accessed at: http://www.british-assessment.co.uk/services/iso- certification/iso-9001- certification/?utm_source=bing&utm_medium=cpc&utm_campaign=ISO%209001%20(Prev%20BAB%20General)%20NEW %20K%2FW%20ADDED%2025%2F3&utm_term=iso%209001 [Accessed Monday 28 th September 2015].http://www.british-assessment.co.uk/services/iso- certification/iso-9001- certification/?utm_source=bing&utm_medium=cpc&utm_campaign=ISO%209001%20(Prev%20BAB%20General)%20NEW %20K%2FW%20ADDED%2025%2F3&utm_term=iso%209001 BSI (2015) Getting Started With ISO 9001 Quality Management. Online. Accessed at: http://www.bsigroup.com/en-GB/iso- 9001-quality-management/Introduction-to-ISO-9001/ [Accessed Thursday 24 th September 2015].http://www.bsigroup.com/en-GB/iso- 9001-quality-management/Introduction-to-ISO-9001/ QMS INTERNATIONAL (2015) ISO Standards. Online. Assessed at: http://www.qmsuk.com/iso-standards/iso- 9001?utm_source=bing&utm_medium=cpc&utm_term=iso%209001&utm_content=4636121328&utm_campaign=ISO+900 1 [Accessed Monday 28 th September 2015].http://www.qmsuk.com/iso-standards/iso- 9001?utm_source=bing&utm_medium=cpc&utm_term=iso%209001&utm_content=4636121328&utm_campaign=ISO+900 1 THE BRITISH ASSESSMENT BUREAU (2015) ISO 9001 Certification. Online. Accessed at: http://www.british- assessment.co.uk/services/iso-certification/iso-9001-certification/ [Accessed Thursday 24 th September 2015].http://www.british- assessment.co.uk/services/iso-certification/iso-9001-certification/