1. an inspiring way to learn

2. The Flow Background Using the latest technology, Flow delivers a continually evolving comprehensive learning and development solution. Tailored specifically to the hospitality and tourism sector, it provides accredited certificated training throughout the industry. o Supporting businesses with learning and development o Flexible and accessible o Consistent and engaging learning o Tracking and recording all progress o Developing vital service knowledge and skills o Blended learning approach

3. Partnering with o Designed and Developed by Outer Hebrides Tourism– Ian Fordham and Mairi Thomson, Flow Hospitality Training Ltd o In partnership with the Glasgow Welcomes initiative, headed by Stella Callaghan of Visit Scotland o Recent projects include: Aberdeen, Ayrshire, Lanarkshire and Edinburgh

4. The Outer Hebridean Welcome Module Supported and funded by Outer Hebrides Tourism, Visit Scotland, Skills Development Scotland, Highlands & Islands Enterprise and Comhairle nan Eilean Siar o Breath-taking imagery o Empowering videos o Interactive activities o Vital customer service skills and knowledge o Varied methods of consolidating learning o Certification on completion of module o Informative tourism knowledge for local businesses o Consistent delivery o Full participation from all Islands o Blended learning approach

13. How to get started For anyone who signs up to complete this exciting module, this is all you need to know! o Sign up via Outer Hebrides Tourism o Receive your unique access code via email from Outer Hebrides Tourism o Launch Our Hebridean Welcome module via your personal module manager o Certification, refresher content and an ambassador booklet available on completion o learning o Begin your learning experience and enjoy the flexibility of working at a pace to suit you o Use your computer, laptop, iPad or Tablet

16. Thanks for Listening Any Questions?