2. Consumer Purchasing and Protection
Chapter 13
How can learning about consumer purchasing and consumer protection benefit you now and in the future?

3. 13 Consumer Purchasing and Protection
Chapter 13
Understanding the factors that influence your buying decisions can help you get the best value for your money. There are several ways to solve consumer problems, including legal action.

4. 13 down payment impulse buying open dating unit pricing rebate
Consumer Purchasing and Protection
Chapter 13
down payment
impulse buying
open dating
unit pricing
rebate
warranty
service contract
fraud
mediation
arbitration
small claims court
class-action suit
legal aid society

5. Consumer Purchasing and Protection
Chapter 13

6. Summarize the factors that influence buying decisions.
Consumer Purchasing and Protection
Chapter 13
Section 1
Consumer Purchasing
Summarize the factors that influence buying decisions.
Describe marginal cost and marginal benefit.
Explain the phases of a research-based approach to buying goods and services including the role of marginal cost and marginal benefit.
List the types of warranties and their impact.
Identify strategies for making wise buying decisions.

7. Factors That Influence Buying Decisions
Consumer Purchasing and Protection
Chapter 13
Section 1
Consumer Purchasing
Factors That Influence Buying Decisions
What influences you to make a purchase?
Marginal Cost and Marginal Benefit
Trade-Offs and Buying Decisions
The student will investigate financial management strategies.

8. Factors That Influence Buying Decisions
Consumer Purchasing and Protection
Chapter 13
Section 1
Consumer Purchasing
Factors That Influence Buying Decisions
The student will investigate financial management strategies.

9. Researching Consumer Purchases
Consumer Purchasing and Protection
Chapter 13
Section 1
Consumer Purchasing
Researching Consumer Purchases
Four Phases of a Research-Based Approach 1 2 3 4
Before You Shop
Weighing Alternatives
Making the Purchase
After the Purchase
The student will investigate financial management strategies.

10. Researching Consumer Purchases
Consumer Purchasing and Protection
Chapter 13
Section 1
Consumer Purchasing
Researching Consumer Purchases
Phase 1
Before You Shop
Identify Your Needs
Gather Information
Be Aware of the Marketplace
The student will investigate financial management strategies.

11. Researching Consumer Purchases
Consumer Purchasing and Protection
Chapter 13
Section 1
Consumer Purchasing
Researching Consumer Purchases
Phase 2
Weighing the Alternatives
Identify What Is Important to You
Compare Prices
Do Comparison Shopping
The student will investigate financial management strategies.

12. Step 3 Negotiate the price Comparing Financing Options
Know the Real Price
The student will investigate financial management strategies.

13. Researching Consumer Purchases
Consumer Purchasing and Protection
Chapter 13
Section 1
Consumer Purchasing
Researching Consumer Purchases
Phase 4
After the Purchase
Follow Maintenance Schedules
Investigate, Evaluate, Negotiate Servicing Options
Estimate Ownership Costs
The student will investigate financial management strategies.

14. Smart Buying Strategies
Consumer Purchasing and Protection
Chapter 13
Section 1
Consumer Purchasing
Smart Buying Strategies
Timing Purchases
Store Selection
Brand Comparison
Smart Buying Strategies
Label Information Research
Price Comparison
Warranty Evaluation
The student will investigate financial management strategies.

15. Smart Buying Strategies
Consumer Purchasing and Protection
Chapter 13
Section 1
Consumer Purchasing
Smart Buying Strategies
Two Basic Types of Warranties
Implied Warranties
Express Warranties
The student will investigate financial management strategies.

16. 13 Consumer Purchasing and Protection Section 1 Consumer Purchasing
Chapter 13
Section 1
Consumer Purchasing
Many consumers are drawn to designer products, brand names, and widely recognized logos, regardless of cost. What are some reasons for this? What are some alternatives?
Reasons may include: perceived or real quality; peer pressure; desire to fit in; a need to impress others. Alternatives may include: buy the items used or on sale; purchase lesser-known or generic items instead.

17. Explain the common reasons that lead to consumer complaints.
Consumer Purchasing and Protection
Chapter 13
Section 2
Resolving Consumer Complaints
Explain the common reasons that lead to consumer complaints.
Identify ways to solve consumer problems.
Describe the legal alternatives for consumers.

18. Sources of Consumer Complaints
Consumer Purchasing and Protection
Chapter 13
Section 2
Resolving Consumer Complaints
Sources of Consumer Complaints
Free Prizes
Diet Products and Health Remedies
Travel Packages
Common Telephone and Mail Scams
Investment Opportunities
Work-at-Home Schemes

19. Resolving Differences Between Buyers and Sellers
Consumer Purchasing and Protection
Chapter 13
Section 2
Resolving Consumer Complaints
Resolving Differences Between Buyers and Sellers
Local or State Consumer Protection Agencies
State Attorney General’s Office
Dispute Resolution Programs
Small Claims Court
Better Business Bureau
Trade Associations
Local Bar Association

20. 13 Consumer Purchasing and Protection Section 2
Chapter 13
Section 2
Resolving Consumer Complaints
Cases presented in small claims courts are often featured on daytime television shows. Do you think such programs present a realistic portrayal of the American small claims court system? Are such programs beneficial? Explain your answer.
Students may argue that they present an accurate portrayal. However, because they are made for television, the shows are likely edited to emphasize situations for entertainment value. Students may feel that the shows are educational or only entertaining.

21. Consumer Incentives 13 Consumer Purchasing and Protection
Chapter 13
Consumer Incentives
Beware of incentives that seem to good to be true
Always read the fine print
Beware of loss leaders
Beware of the “bait and switch”

22. Consumer Purchasing and Protection
Chapter 13

23. Consumer Purchasing and Protection
Chapter 13

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