1. Abacus Electronic Miscellaneous Document (EMD)

2. Why do we need to learn about EMD?
IATA Mandate
IATA Board has set the mandate to eliminate all Virtual Miscellaneous Charge Orders (vMCO and Virtual Multi-Purpose Documents (vMPD) BY 31 Dec 2013
Why do we need to learn about EMD?
EMD will replace all such miscellaneous documents and facilitate ancillary and service fulfillment in all distribution channels

3. Definition of Terms
Ancillary Services – also known as optional services, provide airlines
with a new source of revenue
Air Extras – this is the Abacus brand name for ancillary services
EMD – Electronic Miscellaneous Document
An EMD is an electronic record issued for refundable value or the
collection of miscellaneous charges which are either related to a
specific flight (e.g. pre-paid baggage, in-flight service), or stand
alone (e.g. deposits, fees).

4. Types of EMD
EMD-S – Standalone Electronic Miscellaneous Document, not associated to a ticket
E.g.
Penalties and refundable balances (ticket amendment fees)
Group deposits
Stopover fees, name change fees
Always check with airline for more details
EMD-A – Electronic Miscellaneous Document associated to a ticket. Each coupon of the EMD-A is associated to a flight coupon, therefore an electronic ticket is required whenever this is issued.
E.g. pre-paid baggage, in-flight services

5. Features & Benefits

6. Benefits from EMD (EMD)
Industry mandate
Flexibility
Cost reduction
Competitive parity

7. Miscellaneous Functions

8. Air Extra Fulfillment Associate Profile*
WAEP table
Determine if the carrier supports EMD
Control the EMD options
Format
WAEP*<2 letter carrier code>
Entry
WAEP*EY

9. Enhancement Overview -
Validating Carrier Table
Denotes and control if the BSP supports EMD
Format
W/BSP<2 letter country code>*
Entry
W/BSPSG*
New “D” indicator
Denotes and control if the carrier supports EMD

10. EMD-S MASK

11. PNR does not need to be ticketed and active segment is not required
EMD-S MASK
Create manual AE item
Step 1 Retrieve the PNR
PNR does not need to be ticketed and active segment is not required

12. EMD-S MASK Step 2 Fill-up the EMD-S mask
Follow airline guideline when filling-up the mask
EMD-S MASK
Step 2 Fill-up the EMD-S mask
Entry
AE¥EMD
Another option is if you have a name and itinerary field

13. END PNR
Step 3 End the PNR
AE is stored

14. Display EMD mask options
Entry
Description
AE¥EMD
To display EMD mask
AE¥EMD¥N1.1
To display EMD mask with name select
AE¥EMD¥T2
To display EMD mask to be associated with ticket
number from * T
AE¥EMD¥N2.1¥T3
To display EMD mask with name select and associated with ticket number
AE¥EMD¥*
To redisplay EMD mask

15. Mask 1 Put Y if tax exempt Put X on NEXT if you need more tax boxes
Optional if with PNR
Auto populated
Response upon ENTER
Put Y if tax exempt
Put X on NEXT if you need more tax boxes
Put X on QUIT to disregard the transaction
Press ENTER key when done

16. Only 15 tax boxes can be used
Mask 2
End PNR
Only 15 tax boxes can be used
4 on mask 1 – 11 on mask 2

17. Verify with airline on applicable RFIC
Reason for Issuance Code (RFIC)
An EMD is based on the notion of Reason For Issuance, which qualifies the group of services it belongs to. All services contained in one EMD document always belong to the same Reason For Issuance.
A single character code, varying by document type which defines the Reason For Issuance.
Verify with airline on applicable RFIC

18. Verify with airline on applicable RFISC
Reason for Issuance Sub-code (RFISC)
Defined by either IATA or airlines on own usage.
Each Sub Code is uniquely distinguished based on identifiers assigned to each service. These identifiers are known as the service’s Attributes.
Verify with airline on applicable RFISC
EMD status - OPEN
EMD status - USED
Airline need to verify if payment is credited to their account before updating EMD status to USED and therefore utilized already

19. RFIC / RFISC
CX supports the following Reason for Issuance Code (RFIC) and Reason for Issuance Sub-code (RFISC):
Associate with ticket

20. RFIC / RFISC
SQ/MI supports the following Reason for Issuance Code (RFIC) and Reason for Issuance Sub-code (RFISC):

21. Airline’s system will return with HD Status
Display Air Extra item
Air Extra Status - HD
Entry
*AE
Airline’s system will return with HD Status

22. Display Air Extra secondary display
Entry
*AES
Check airline guideline if Refundable
EMD TYPE
DESCRIPTION
FULFILLMENT TYPE 1
Requires fulfillment via EMD-S (S=Stand Alone)
EMD-S 3
Requires fulfillment via EMD-S referencing an ETKT
Travel Dates: Service Date shown in the EMD-S mask  
Date of purchase is Tulsa time (NOT local time)

23. Combined Primary and Secondary AE display
Entry
*AE*AES

24. Air Extra Status Codes Upon EMD Void or Refund Upon AE BookingHN
Holding Need (applicable for EMD-A booking) HK
Holding confirmed; no EMD required HD
Holding confirmed; EMD required HI
Holding confirmed; EMD issued (EMD can only be issued if the ticket is issued)
Upon EMD Void or Refund HD
Upon AE Booking HN
A/L Response
HK / HD
Upon EMD Issuance HI

25. Steps in Selling and Fulfilling Air Extras ( EMD - A )
Create a PNR
Price Anciliary item – WPAE or WP*AE
Sell Anciliary item – AE#1A1
Issue ETKT– W#T#AAY#FCASH#KP9
Issue AE – W#EMD*AE1#DPE#FCASH

26. FINNAIR (AY) – Booking Process
Create a PNR

27. FINNAIR (AY) – Booking Process
Price the PNR - WP
A trailer message will be displayed if AE item is applicable for the itinerary

28. FINNAIR (AY) – Booking Process
Display Air Extras Fees – WP*AE
Service number
Currently, AY is only selling pre-paid baggage ancillary service
Non-refundable

29. Pricing Request
Response
WP*AE-BG WP*AE-BG/ML/IE
Subsequent request immediately following a standard WP. New Air Extras display for the specified service(s) in the input entry followed by a trailer message if additional fees for other service types are available.
WPNC¥AE WPNCS¥AE
Air Extras for Bargain Finder entry. Fare calculation details followed by a trailer message if optional services exist. See Display Only Fees below

30. FINNAIR (AY) – Booking Process
Display all applicable fares and types of Air Extras offered,
for a single passenger type - WPAE

31. FINNAIR (AY) – Booking Process
Sell an Air Extra
Format
AE ¥<number_of_services> A<service select>¥N<name item>
Entry
AE¥1A1¥N1,2

32. Display Ticketing Info
Entry
*AETKT
Multiple Coupon
This entry is applicable only if there are multiple coupons involved as in the case of connecting flights.

33. Other Sell Options Note:
Description
Format
Entry
Sell one AE for a specific service number, with name select
AE‡<number of services>A<service number> ‡<item number>
AE¥1A1¥N1.1
Sell one AE for a specific service number, with multiple name select
AE‡<number of services>A<service number> ‡<name item number>,<name item number
AE¥1A1¥N1.1,2.1
Sell two AE for a specific service number for all names in PNR
AE‡<number of services>A<service number>
AE¥2A1 (Note - No name select means 2 items for each name)
Sell two AE for multiple service numbers with name select
AE‡<number of services>A<service number> ‡<name item number>
AE¥2A1,4¥N1.1
Note:
Entry can contain up to 20 individual service numbers and/or ranges
Example
1,4-6
1,3,5,7
1-2,8-10

34. FINNAIR (AY) – Booking Process
Enter SSR message - PDBG
Format
3PDBGA-<NAME ITEM> or
3PDBG<seg number>-<NAME ITEM>
Entry
3PDBGA-1 or 3PDBG1-1
End the PNR

35. Airline’s system will return with HD Status
FINNAIR (AY) – Booking Process
Air Extra Status - HD
Airline’s system will return with HD Status

36. Air Extra Status Codes Upon EMD Void or Refund Upon AE BookingHN
Holding Need HK
Holding confirmed; no EMD required HD
Holding confirmed; EMD required HI
Holding confirmed; EMD issued (EMD can only be issued if the ticket is issued)
Upon EMD Void or Refund HD
Upon AE Booking HN
A/L Response
HK / HD
Upon EMD Issuance HI

37. Air Extras
Booking & Cancelling

38. Cancel Ancillary Item Canceling itinerary will not cancel AE
Format
AE¥X<ancillary item number>
Entry
AE¥X1
AE cannot be modified, must be cancelled
Other Cancel options
Entry
Description
AE¥X1,3
Cancel ancillary item 1 and 3
AE¥XALL
Cancel all ancillary items in PNR
AE¥XALL¥S2
Cancel all ancillary items associated with segment 2
System allows AE cancelation even after EMD issuance. EMD status remains.

39. EMD-S Fulfillment

40. EMD ISSUANCE Basic requirements
Carrier must be set as ACTIVE participant in WAEP
Designate printers
Issue electronic ticket if required by airline (Optional)
AE status must be HD
AE items must be purchased by Date/Time (TUL)

41. This step is mandatory for EMD-A and EMD-S where eticket is required
Issuing EMD
Step 1: Issue ETKT
Alert Message – AE items exist
This step is mandatory for EMD-A and EMD-S where eticket is required

42. Issuing EMD
Step 2 Display AE items from retrieved PNR

43. Issuing EMD Step 2 Issue EMD
Format
W¥EMD*AE<service number>¥DPE¥F<form of payment>
Entry
W¥EMD*AE1¥FCASH¥ACX¥DPE
FOP must be present in the W#EMD entry or in PNR 5 field
Two FOPs will not be allowed for EMD issuance
The F*Z<credit card approval code> is allowed
DPE Is recommended

44. Other EMD Fulfillment Options
Entry
Description
W¥EMD*AE3
Single AE
W¥EMD*AE1-4
Range of AE items
W¥EMD*AE1/3/5
Multiple individual AE items
W¥EMD*AE1-3/5
Range and individual items
W¥EMD*AE1/3-5/7
Range and multiple individual AE items
If a selected AE item does not exist, system will return the following error:
CHECK AE ITEM

45. Display Air Extra item

46. Post Issuance

47. Accounting Line
Ticketing Field

48. EMD-S Record Display (Stat: USED)
Format
WEMD*<item number>
WEMD*T<EMD number>
Entry
WEMD*3
WEMD*T
USED – Consumed at Issuance is indicated as “Y”
Referenced ETKT number is updated in EMD display and in ticket database

49. Consumed at Issuance - N
EMD-S Record Display(Stat: OPEN)
Consumed at Issuance - N
Airline need to verify if payment is credited to their account before updating EMD status to USED

50. Display AE History RFIC - IATA reason for issuance code
SJC
Segment/Journey/Coupon indicator
P = portion (can apply to multiple segments
S = segment (applies to single segment)  
Entry
*HAE
Vendor
MASK (mask was used)
RFISC
RFI Sub Code
997 = Deposits/Down Payment
98F = Ticket Penalty Fee
98J = Misellaneous Charges
996 = Refundable Balance
RFIC - IATA reason for issuance code D
Financial Impact (As per airline guideline)
APPIND
Fee application per travel
1 = Per one way
2 = Per round trip
3 = Per item
4 = Per travel
5 = Per ticket
EMD Type 3
Requires fulfillment via EMD-S referencing an ETKT
UAX – Update Air Extra
XAX – Cancel Air Extra

51. EMD Audit Trail
Entry
DQB*EMD

52. DQB of Eticket is separate from EMD
EMD Audit Trail Display Options
Description
Format
Entry
Basic Display – Displays for the current date or the most recent report’s date
DQB*EMD
Specify Date - Displays all BSP EMDs issued on June 10
DQB*EMD/D<DDMMM>
DQB*EMD/D10JUN
Specify date range - Displays all BSP EMDs issued between June 1 and June 30
DQB*EMD/D<DDMMM>-<DDMMM>
DQB*EMD/D01JUN-30JUN
Specify carrier - Displays for today’s date (or most recent date) all BSP EMDs validated on CX.
DQB*EMD/A<Carrier Code>
DQB*EMD/ACX
Specify date and carrier - Displays all BSP EMDs validated on SQ issued on July 2.
DQB*EMD/D<DDMMM>/A<Carrier Code>
DQB*EMD/D02JUL/AS DQB*EMD/ASQ/D2JUL
Specify date range and carrier - Displays all BSP EMDs validated on MI issued between July 15 and August 10
DQB*EMD/D<DDMMM>-<DDMMM>>/A<Carrier Code>
DQB*EMD/D15JUL-10AUG/AMI DQB*EMD/AMI/D15JUL-10AUG
DQB of Eticket is separate from EMD

53. Only Same day voiding is allowed
Void EMD-S
Format
WV<EMD item number>
Entry
WV2 (enter twice)
Only Same day voiding is allowed
System voids for EMD is the same as today for ticket system voids

54. Void EMD-S

55. Regeneration of Agent Coupon is currently not supported
EMD – Plain Paper Documents
EMD Agent Coupon
Regeneration of Agent Coupon is currently not supported

56. EMD PIR
Regeneration is from DWLIST
Entry: DP9/3/Item number

57. VirtuallyThere - EMD
Embedded

58. VirtuallyThere - EMD
VT website
Click here

59. VirtuallyThere - EMD
VT website

60. Question?

61. Thank You
Abacus.com.bd