1. Motivation I: Needs, Job Design and Satisfaction
Chapter Six
Motivation I: Needs, Job Design and Satisfaction

2. Chapter Six Outline The Fundamentals of Employee Motivation
A Job Performance Model of Motivation
Need Theories of Motivation
Motivating Employees Through Job Design
The Mechanistic Approach
Motivational Approaches
Biological and Perceptual- Motor Approaches

3. Chapter Six Outline (continued)
6-1b
Chapter Six Outline (continued)
Job Satisfaction and Work-Family Relationships
The Causes of Job Satisfaction
The Consequences of Job Satisfaction
Work-Family Relationships

4. Motivation Defined Implications Associated with This Definition
6-2
Motivation Defined
Motivation: Psychological processes that cause the arousal direction, and persistence of voluntary actions that are goal directed.
Implications Associated with This Definition
Behavior is purposive rather than random - People exhibit both positive (work done on time) and negative (arrive late for work) behavior for a reason
Motivation arouses people to do something - People are unlikely to change a behavior or do something different unless they are motivated to do so
Motivation causes people to focus on a desired end-result or goal
Motivation fuels the persistence needed to exhibit sustained effort on a task

5. A Job Performance Model of Motivation
Figure 6-1a
A Job Performance Model of Motivation
Individual Inputs
Skills
Ability, Job knowledge
Dispositions & Traits
Emotions, Moods, &Affect
Beliefs & Values
Motivational Processes
Arousal Attention Intensity & & Direction Persistence
Motivated
Behaviors
Job Context
Physical Environment
Task Design
Rewards & Reinforcement
Supervisory Support & Coaching
Social Norms
Organizational Culture
Enable, Limit

6. A Job Performance Model of Motivation (cont.)
Figure 6-1b
A Job Performance Model of Motivation (cont.)
Skills
Individual Inputs
Motivated Behaviors
Focus: Direction, What we do Intensity: Effort, how hard we try Quality: Task strategies, the way we do it Duration: Persistence, how long we stick to it
Motivational Processes
Performance
Job Context
Enable, Limit

7. 6-4
Need Theories
Needs are physiological or psychological deficiencies that arouse behavior.
Maslow’s Need Theory
Motivation is a function of five basic needs- physiological safety, love, esteem, and self-actualization.
McClelland’s Need Theory
The needs for achievement, affiliation, and power affect behavior.

8. Approaches to Job Design
6-5
Approaches to Job Design
1. The Mechanistic Approach focuses on identifying the most efficient way to perform a job. Employees are trained and rewarded to perform their jobs accordingly.
2. Motivational Approaches these techniques (job enlargement, job rotation, job enrichment, and job characteristics) attempt to improve employees’ affective and attitudinal reactions and behavioral outcomes.
3. Biological and Perceptual- Motor Approaches Biological techniques focus on reducing employees’ physical strain, effort, fatigue, and health complaints. The Perceptual-Motor Approach emphasizes the reliability of work outcomes by examining error rates, accidents, and workers’ feedback about facilities and equipment.

9. Herzberg’s Motivator-Hygiene Model
Figure 6-2a
Herzberg’s Motivator-Hygiene Model
No Satisfaction Satisfaction Jobs that do not Jobs offering offer achievement achievement, recognition, recognition,
stimulating work, stimulating work, responsibility, responsibility, and advancement. and advancement.
Motivators

10. Herzberg’s Motivator-Hygiene Model (cont.)
Figure 6-2b
Herzberg’s Motivator-Hygiene Model (cont.)
Hygiene Factors
Dissatisfaction No Dissatisfaction Jobs with poor Jobs with good company policies, company policies, and administration, and administration,
technical supervision technical supervision, salary, interpersonal salary, interpersonal relationships with relationships with supervisors, and supervisors, and working conditions working conditions.

11. The Job Characteristics Model
6-7
Figure 6-3
Core job
characteristics
*Skill variety *Task identity *Task significance *Autonomy *Feedback from job
Critical
psychological
states
*Experienced meaningfulness of the work *Experienced responsibility for outcomes of the work *Knowledge of the actual results of the work activities
Outcomes
*High internal work motivation *High growth satisfaction *High general job satisfaction *High work effectiveness
Moderators
1. Knowledge and skill
2. Growth need strength
3. Context satisfactions

12. Skills and Best Practices: Applying the Job Characteristics Model
6-8
Skills and Best Practices: Applying the Job Characteristics Model
Diagnose the level of employee motivation and job. satisfaction and consider redesigning jobs when motivation ranges from low to moderate.
Determine whether job redesign is appropriate in a given context.
Redesign jobs by including employees’ input.

13. Causes of Job Satisfaction
6-10
Causes of Job Satisfaction
Need Fulfillment: Satisfaction is based on the extent to which a job satisfies a person’s needs.
Discrepancies: Satisfaction is determined by the extent to which an individual receives what he or she expects from a job.
Value Attainment: Satisfaction results from the extent to which a job allows fulfillment of one’s work values.
Equity: Satisfaction is a function of how “fairly” an individual is treated at work.
Trait/Genetic Components: Satisfaction is partly a function of personal traits and genetic factors.

14. Correlates of Job Satisfaction
6-11
Table 6-1
Variables Related Direction of Strength of
with Satisfaction Relationship Relationship
Motivation Positive Moderate
Job Involvement Positive Moderate
Organizational Citizenship behavior Positive Moderate
Organizational Commitment Positive Strong
Absenteeism Negative Weak
Tardiness Negative Weak
Turnover Negative Moderate
Heart Disease Negative Moderate
Perceived Stress Negative Strong
Pro-Union Voting Negative Moderate
Job Performance Positive Weak
Life Satisfaction Positive Moderate
Mental Health Positive Moderate

15. Hypotheses Regarding Work-Family Relationships
6-12
Hypotheses Regarding Work-Family Relationships
Compensation Effect
Segmentation Hypothesis
Spillover Model
Work-Family Conflict