1. 1 The Sales & Colection Process

2. 2 Horizontal View OE/S 1. Customer places order

3. 3 Horizontal View OE/S 2. Sales order department requests credit approval from the credit department

4. 4 Horizontal View OE/S 3. Credit department informs sales order department of disposition of credit request

5. 5 Horizontal View OE/S 4. Sales order department acknowledges order to the customer

6. 6 Horizontal View OE/S 5. Sales order department notifies shipping department of sales order

7. 7 Horizontal View OE/S 6. Sales order department notifies warehouse and B/AR/CR process of shipment

8. 8 Horizontal View OE/S 7. Warehouse sends completed picking ticket to shipping

9. 9 Horizontal View OE/S 8. Shipping department informs sales order department of shipment

10. 10 Horizontal View OE/S 9. Shipping department informs carrier, B/AR/CR process, and general ledger process of shipment

11. 11 Vertical Perspective of the OE/S System

12. 12 OE/S Context Diagram

13. 13 OE/S Level 0 DFD

14. 14 OE/S Level 1 DFD: Validat e Sales Order

15. 15 Level 1 DFD: Complete Picking Ticket

16. 16 Level 1 DFD: Execute Shipping Notice

17. 17 Entity- Relationship Diagram for OE/S Process

18. 18 OE/S Process Flowchart

19. 19 Control Matrix for OE/S

20. 20 OE/S Control Matrix, Cont’d.

21. 21 Horizontal View B/AR/CR 1. Shipping department informs the accounts receivable department (billing section) of shipment.

22. 22 Horizontal View B/AR/CR 2. Accounts receivable department (billing) sends invoice to customer.

23. 23 Horizontal View B/AR/CR 3. Accounts receivable department (billing) informs general ledger process that invoice was sent to customer.

24. 24 Horizontal View B/AR/CR 4. Customer, by defaulting on amount due, informs credit department of nonpayment.

25. 25 Horizontal View B/AR/CR 5. Credit department recommends write-off of the receivable and informs accounts receivable department.

26. 26 Horizontal View B/AR/CR 6. Credit department, by changing credit limits, informs sales order department to terminate credit sales to customer.

27. 27 Horizontal View B/AR/CR 7. Accounts receivable department informs general ledger process of write-off.

28. 28 Horizontal View B/AR/CR 8. Customer makes payment on account.

29. 29 Horizontal View B/AR/CR 9. Cashier informs accounts receivable department (cash applications section) of payment.

30. 30 Horizontal View B/AR/CR 10. Cashier informs general ledger process of payment.

31. 31 B/AR/CR Context Diagram

32. 32 B/AR/CR Level 0 DFD

33. 33 B/AR/CR Process Diagram 1 Perform Billing

34. 34 B/AR/CR Process Diagram 2 Manage Customer Accounts

35. 35 B/AR/CR Process Diagram 3 Receive Payment

36. 36 E-R Diagram (Partial) for B/AR/CR

37. 37 Billing Function System Flowchart

38. 38 Control Matrix for Billing Process

39. 39 Cash Receipts System Flowchart

40. 40 Cash Receipts Control Matrix

41. 41 Sales/Collection Business Process in Enterprise Value Chains

42. 42 REA Sales/Collection Business Process Level Pattern