1. Chapter 11 Flashcards

2. administration

3. the act of supervising or managing an office or an organization

4. authoritarian leader

5. gives orders and is concerned with productivity

6. bureaucracy

7. a structure that assigns individuals specific authority and responsibilities according to their position in a predetermined hierarchy

8. bureaucratic leader

9. rule oriented leadership style with a tendency to lead from the top down

10. democratic leader

11. communicates through explanation and elaboration rather than by orders

12. idiosyncratic leader

13. likely to work over, under, around, and through the hierarchy by exerting direct contact and control over decision making

14. laissez-faire leader

15. administrator who provides little or no direction for subordinates

16. management

17. using organizational resources to achieve specific goals

18. nepotism

19. the consideration of family connections in deciding appointments or promotions

20. participative leader

21. more group oriented than autocratic or bureaucratic leaders they have frequent informal contact with employees under their direction

22. political patronage

23. the appointment of an individual to an office based on whom he or she knows, not what he or she knows

24. technocratic leader

25. manager who has achieved their position based on some area of expertise

26. total quality management (TQM)

27. an approach to operations that defines success in terms of customer orientation, maximum worker input, and concern for the quality of the product

28. unit management

29. a method of managing prisons that creates “prisons within prisons” by allowing more personal inmate contact and greater decentralization of decision making for most routine matters