1. LEADING CARE: SUPPORTING AND STRENGTHENING THE WARD SISTER’S ROLE PROJECT OUTPUTS: BENEFITS TO WARD SISTERS SR. DONNA KEENAN CARDIOLOGY ASSESSMENT UNIT TYRONE COUNTY HOSPITAL RCN ‘NURSE OF THE YEAR’ 2010 “ However long the night, the dawn will break” African Proverb

2. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 The Long and Winding Road….......of a Nurse’s journey “ Coming together, sharing together, working together, succeeding together” Unknown

3. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 REMEMBER, REMEMBER…. “It’s not hard to make decisions when you know what your values are” Roy Disney

4. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 “I say to you today, my friends, that in spite of the difficulties and frustrations of the moment, I still have a dream.” Martin Luther King, Jr

5. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 PERSONAL BENEFITS OF THE PROJECT Alleviate some frustrations Identify obstacles Direction and purpose Pivotal role Foundation Balance Focus Control Efficiency Quality care Shared vision “We are each of us angels with only one wing; and we can only fly by embracing one another” Luciano de Crescenzo

6. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 “Obstacles don’t have to stop you. Figure out how to climb it, go through it, or work around it” Michael Jordan

7. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 PERSONAL LEARNING AND DEVELOPMENT (2001) Learn on the job Discovering key stakeholders Treading on toes Overwhelming Protective but short sighted Quality care “A jug fills drop by drop” Buddha

8. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 “Poor fellow, he suffers from files” Aneurin Bevan

9. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 PERSONAL LEARNING AND DEVELOPMENT (2010) Structured career progression Pathway and Competency Tool Knowledge of key stakeholders Clear boundaries Delegation The bigger picture Quality care “ Come to the edge. We might fall! Come to the edge. It’s too high! COME TO THE EDGE. And they came, and he pushed and they flew” Christopher Logue

10. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 “Snowflakes are one of nature’s most fragile things, but just look what they can do when they stick together” Unknown

11. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 THEORY TO PRACTICE – COMPETENCY ASSESSMENT TOOL SAFE AND EFFECTIVE PRACTICE Professional, ethical, legal Evidence based practice Environment Multi professional working “Be sure to put your feet in the right place, then stand firm” Abraham Lincoln

12. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 “ Fear fades when facts are faced” Frank Tyger

13. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 ENHANCING PATIENT EXPERIENCE Patient centred care Co-ordination of the patient journey Patient-client involvement “The quality of a leader is reflected in the standards they set for themselves” Ray Kroc

14. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 “ In matters of style, swim with the current; in matters of principle stand like a rock” T. Jefferson

15. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 LEADERSHIP AND MANAGEMENT Role model Develop team performance Manage the ward/department environment Effective use of resources “A great leader’s courage to fulfill his vision comes from passion, not position” John Maxwell

16. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 “The Dream works when the Team works” Unknown

17. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 DELIVERY OF ORGANISATION OBJECTIVES Continuous quality and improvement Service improvement, development and modernisation Workforce planning “ Be the change you want to see in the world” Ghandi

18. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 The eternal optimist..... “A pessimist sees the difficulty in every opportunity. An optimist sees the opportunity in every difficulty” Unknown

19. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 CORE KNOWLEDGE AND SKILLS FRAMEWORK Communication : Key stakeholders Personal and People Staff/own training Development : Health, SafetyNMC and Security:Risk assessments Legislation Service improvements:Patient Benefits Staff Development Trust Benefits Quality:Audits Dashboards Equality and Diversity:Policies/Procedures People Management:Team Performance /Support “Nothing is impossible to a willing heart” John Heywood

20. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 A SISTER’S VISION Use the Framework – Building block Setting, maintaining and embedding quality and safety for patients and staff Building on excellence Navigating effectively through changing and challenging environment Invest in nurturing talent Unswerving commitment to the job More structured/clearly defined role Time to lead and time to care Freedom to show initiative “RECOGNISE YOU DO MAKE A DIFFERENCE” “It may seem a strange principle to enunciate as the very first requirement in a Hospital that it should do the sick no harm” Florence Nightengale

21. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 The Sister’s journey.......... a smoother road ahead “To laugh often and much….to know even one life has breathed easier because you have lived; this is to have succeeded” Ralph Waldo Emerson

22. Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6 th October 2010 AN EFFECTIVE SISTER.......... WORTH HER WEIGHT IN GOLD THANK YOU