1. PC Components Troubleshooting Problems with Personal Computers
Computer Engineering Level 1 Objective
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2. Troubleshooting PCs Troubleshooting Theory: Component One…
How the computer works as a whole
Simple walk through example of printing a picture on the printer…
Turn on the printer then the computer. (What are you looking for when successful?)
Log onto the computer and display the picture located on your computer. (How did the file information turn into a picture on the display?)
Print the picture on the printer.(Did the picture print exactly like the display?)

3. Troubleshooting PCs Troubleshooting Models: Component Two…
You need a method of attack
You need to develop a method or plan to determine solutions to problems.
Questioning to get the facts
Open-ended questions become closed-ended questions
Isolating the problem
Fix the problem
Communicate with everyone

4. Troubleshooting PCs Customer Service: Component Three…
Completing the process while under pressure
The old saying “The customer is always right” is as true today as it ever was.
It’s NOT easy troubleshooting a problem with an angry customer pressuring you.
Establishing a rapport with the customer
Handling customer complaints
Be professional and stay on-topic
Listen carefully
Use courtesy and good manners
Take notes

5. Troubleshooting PCs Troubleshooting Processes
As you work through the troubleshooting process, fully understand the subsystems
As yourself which of the components are involved in the faulted computing process.
Is the problem in the boot process?
Is the problem in the application process?
Does the problem seem to be one specific hardware/software component?

6. Troubleshooting PCs Troubleshooting Techniques
Techniques to troubleshoot computers are many and varied
Make sure you research before you start!
Use your senses
Quick check first
Is the problem hardware or software
Cold boot and count to ten
Read the directions
Get to a bare-bone machine
One at a time
Document everything

7. Troubleshooting PCs Troubleshooting Techniques
CompTIA’s Six Steps of Troubleshooting
The following are CompTIA’s steps for troubleshooting, outlined in the A+ Core Exam objectives. Be familiar with these before attempting A+ certification!
Identify the problem.
Establish a theory of probable cause.
Test the theory to determine cause.
Establish a plan of action to resolve the problem and implement the solution.
Verify full system functionality and if applicable implement preventative measures.
Document findings, actions and outcomes.

8. Troubleshooting PCs Troubleshooting Tools
Know both software and hardware tools that help you troubleshoot
Make yourself a “tool box” of items you could use when troubleshooting