1. Rookies and Newcomers: The Road to Success Investment Insurance Group Sales People Feasibility Attractions Mix Facility Design

2. Human Resources Human Resources for FEC’s Be strategic Consider the entire life-cycle of your employee Be clear in your own expectations of behavior Know your resources Don’t forget it’s “HUMAN” Resources!

3. Human Resources Be Strategic: Design, Plan, Build

4. Human Resources Employment Life Cycle Hiring How/when/where will you get the word out? Applications – in person/online Interviewing – asking the right questions Tracking/Follow-up – no applicant left behind Training What do you want people to know? How will you teach it to them? How will you prove that they know it?

5. Human Resources Employment Life Cycle Motivation How will you maintain enthusiasm? How will you train your front-line leaders? Discipline How will you hold people accountable? What are you standards? How will you maintain fairness? Disciplinary matrix Termination What are the laws in your area? Not always a bad thing

6. Human Resources Your Expectations of Behavior

7. Human Resources Your Resources

8. Human Resources It’s HUMAN Resources

9. Expectations R.O.I. Satisfied Guests Revenues Profits Engagement Success Human Resources