1. © 2014 Brigham Young University–Idaho 1 © 2008 Brigham Young University–Idaho Professionalism

2. © 2014 Brigham Young University–Idaho Customer Service Training: Professionalism Professionalism Defined 2

3. © 2014 Brigham Young University–Idaho Customer Service Training: Professionalism Attributes of a Professional Competency Respect Punctuality Maturity 3

4. © 2014 Brigham Young University–Idaho Customer Service Training: Professionalism Competency Training Skill 4

5. © 2014 Brigham Young University–Idaho Customer Service Training: Professionalism Respect Treat people with kindness, courtesy, and politeness Listen Show Gratitude Avoid Gossip 5

6. © 2014 Brigham Young University–Idaho Customer Service Training: Professionalism Punctuality 6 “If you’re early, you’re on time, if you’re on time, you’re late.”

7. © 2014 Brigham Young University–Idaho Customer Service Training: Professionalism 7