2. ROSE CLEMENTS / HR DIRECTOR – MICROSOFT
MANAGING CHANGE
ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

3. “The journey of discovery is not always about seeking new lands, but in seeing with new eyes”
Marcel Proust

4. THE CHANGE CURVE Stability (denial) Doubt (resistance) Hope
(exploration)
Capability
(commitment)
Where Are You?
Where Is Your Business?
Contentment
Comfort
Perceived competence
Clarity
Relationships
Security
Denial
Confusion
Loss
Blame
Incompetence
Regrets
Fears
Change
Exploration
Skill development
Connections
More clarity
Inquiry
Direction
Enthusiasm
Confidence
Satisfaction
Productivity
Commitment
New stability level

5. TRANSITION vs. CHANGE

6. THE TRANSITION PROCESS
ENDINGS
(reconciliation)
EXPLORATION
(reorientation)
NEW BEGINNINGS
(recommitment)
Productivity
Enthusiasm
Energy
Hope
Impatience
Denial
Acceptance
Anxiety
Beginning
Creativity
Shock
Scepticism
Fear
Stress
Avoidance
Confusion

7. THE TRANSITION PROCESS
ENDINGS
(reconciliation)
EXPLORATION
(reorientation)
NEW BEGINNINGS
(recommitment)
Productivity
Enthusiasm
Energy
Hope
Impatience
Denial
Acceptance
Anxiety
Creativity
Shock
Scepticism
Fear
Stress
Avoidance
Confusion

8. THE TRANSITION PROCESS
ENDINGS
(reconciliation)
EXPLORATION
(reorientation)
NEW BEGINNINGS
(recommitment)
Productivity
Enthusiasm
Energy
Hope
Impatience
Denial
Acceptance
Anxiety
Creativity
Shock
Scepticism
Fear
Stress
Avoidance
Confusion

9. THE TRANSITION PROCESS
ENDINGS
(reconciliation)
EXPLORATION
(reorientation)
NEW BEGININGS
(recommitment)
Productivity
Enthusiasm
Energy
Hope
Impatience
Denial
Acceptance
Anxiety
Creativity
Shock
Scepticism
Fear
Stress
Avoidance
Confusion

10. KEY TO SUCCESSFUL TRANSITION
Information
Support
Structure
Clarity
What is ending…
And what is not.
Climate
Be deliberate and
About inclusive
The Four P’s
Purpose
Picture
Plan
Part

11. A STRATEGIC FIVE STEP PROCESS
Establish the case for Change
Develop a Vision for Success
Build the Game Plan
Manage the Transition
Sustain Momentum by building Habitual Practice

12. YOUR ROLE IN LEADING CHANGE
ENDINGS
EXPLORATION
NEW BEGINNINGS
Celebrate success
Build alliances
Discover the future together
Encourage personal responsibility
Provide training
Ensure meaningful work
Be Empathetic
Define roles & responsibilities
Mark the ending
Celebrate progress
Acknowledge losses
Reinforce need for change
Be approachable
Share information
Provide structure

13. Call to Action…
Understand the Change Curve
Apply the five step strategic plan
Three keys to success:
Information, Structure, Support