1. www.wf1broward.com Workforce Strategies to Engage FSET Customers and Increase the FSET Entered Employment Rate Presented by: WorkForce One Employment Solutions 6301 NW 5 th Way, Suite 3000 Ft. Lauderdale, FL 33309

2. www.wf1broward.com What You’ll Walk Away With Strategies for providing personalized outreach and customized services. “Tools of the Trade” for front-line staff, One-Stop Managers, and Program Managers to engage FSET customers and increase the FSET Entered Employment Rate (EER).

3. www.wf1broward.com “Tools of the Trade” Value Partner - DCF Make It Personal Hit the Target One-on-One Sign and Drive “With a Little Help from My Friends” What’s on the Horizon? Change it Up Capturing Job Placements “Show Me the Money”

4. www.wf1broward.com Value Partner –At the One-Stop –On the One-Stop Services Committee –Cross participation in peer meetings DCF – Department of Children and Families

5. www.wf1broward.com Make it Personal Personal Outreach Actions -Invitations - Phone Contact - Peer Referrals - Variable hours

6. www.wf1broward.com Hit the Target Personal Outreach Results: Customers were 30% more likely to actively participate in the FSET Employment and Training Program if personally invited to a One- Stop FSET Employment and Training Orientation.

7. www.wf1broward.com One-on-One –Separate FSET Computer Lab –Walk-in Orientation –EFM Tutorial –EFM Job Referrals –Resume Assistance Customized Services

8. www.wf1broward.com Sign and Drive Customized Services Results –More resumes registered in EFM –Greater customer confidence –Increased employment

9. www.wf1broward.com With a Little Help from My Friends –Exchange ideas –Brainstorm –Commit to Continuous Improvement –Plan-Do-Check-Act

10. www.wf1broward.com What’s on the Horizon? –Web Texting –Predictive Dialer –Testimonials –OJT New Outreach Tools under review

11. www.wf1broward.com Change It Up Technology Tools –Weekly FSET Job List from EFM –Weekly Help- Wanted-On- Line (HWOL) Report

12. www.wf1broward.com Capturing Job Placements – Customer – Suntax.org – BH10 –The Work Number

13. www.wf1broward.com Show Me the Money

14. www.wf1broward.com Thank You!