1. ShoreTel Connect Unified Communications
Overview & Case Studies

2. SHORETEL CONTINUOUS INNOVATION
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
SHORETEL CONTINUOUS INNOVATION
CLOUD
UC&C
MOBILITY
CONTACT CENTER
IP TELEPHONY
CLOUD
Web Management
Desktop Applications
Distributed PBX
Distributed VM
Multi-Site Presence
Unified Messaging
SoftPhone
Web Client
PSTN Failover
Call Recording
VM Escalation
XML on Phones
Citrix Xen-App
Conference Phones
SVC/AVC Video
Network Diagnostics
SIP Phones
Virtualized Comms
Hybrid Cloud Services
Integrated Workgroups
Hunt Groups
Skills Based Routing
Multi-Media Routing
Outbound Routing
All-in-One System
Integrated Desktop
Geo Redundancy
Cradle-to-Grave CDR
Web Agent Dashboard
Personal Agent Queries
Custom Reports
Multichannel Contact Center
Find Me
Office Anywhere
Mobile Call Manager
ShoreTel Mobility
ShoreTel Dock
ShoreTel Mobility & ShoreTel Dock
Video Calling
IM and Presence
Instant Document Sharing
Multi-Party IM
Communicator for Web
Collaboration for PC and Mac
ShoreTel for Salesforce
Collaboration for iOS with Join Button
ShoreTel
Collaboration
ShoreTel Sky Service
ShoreTel Sky Scribe
ShoreTel Sky Mobility
ShoreTel Sky for Salesforce
Dallas Data Center
ShoreTel End-to-End UCaaS Service
“ Over the years, ShoreTel has continued to innovate and expand its IP communications portfolio.
Today, it delivers a compelling stack of unified communications capabilities to its customers.”
Frost and Sullivan
UC&C
MOBILITY
CONTACT CENTER
IP TELEPHONY
SBE 100

3. EXPECTATIONS ARE CHANGING
Business initiatives driving investments
Optimize business processes
Increase productivity
Introduce/improve products/services
Increase agility
60.5% of IT report success with UC
39.5%
The top benefits of UC deployment
Improved corporate collaboration (57%)
Improved time to access information (55%)
60.5%
Technologies Driving Investments
Mobile technologies/BYOD
Cloud services
Big data/BI and analytics
Application modernization
Nemertes, UC&C Benchmark

4. ONE PLATFORM WITH THREE DEPLOYMENT MODELS
ShoreTel Connect HYBRID
ShoreTel Connect ONSITE
ShoreTel Connect CLOUD
Owner maintains and controls the system
Combines cloud and onsite deployment features
Fully hosted UCaaS

5. ShoreTel Connect ONE PLATFORM The ShoreTel Connect platform
APIs
MANAGMENT
The ShoreTel Connect platform
Voice switches
Secure access layer
Phones and trunking
Applications for unified communications & collaboration
Desktop, web and mobile clients
Unified management
Open APIs
Application Layer
Apps
Voice Switches
Secure Access Layer
Phones
Trunks
PC Clients
Mobile
Clients

6. More than a phone system: an advanced, comprehensive Unified Communications solution
Personalized call handling
Advanced collaboration tools
Seamless mobility feature integration and collaboration
Dozens of specialized add-on apps
Robust, multi-modal customer engagement

7. Effortless Collaboration
The new Connect client:
IM/Presence
Video
Audio & web conferencing
WebRTC client
Designed with emphasis on mobility

8. Case Study – PeopleBank seeks to improve its international business communications

9. Challenges to overcome
PBX was nearing end-of-life, provided limited functionality
ISDN telephony network was costly to maintain and lacked redundancy
Lack of applications integration across locations inhibited business growth
Small in-house IT team

10. The Solution: A new ShoreTel Unified Communications solution in eight offices including…
ShoreTel voice switches
ShoreTel IP Phones and web dialer
Audio and web conferencing
SIP trunks with Nx1 redundancy
Distributed Voice Services (DVS) servers in AP offices

11. Benefits of Implementation
Cost savings on telephony infrastructure
40% reduction in monthly calling costs
Predictable monthly spend
Improved international collaboration
System flexibility and scalability

12. Williams turns to ShoreTel to provide simplified unified communications and enhanced capabilities for mobile workers

13. Customer Profile
British Formula One Racing Team
Employs more than 550 people working in Oxfordshire HQ
100 people working on advanced engineering
70 employees traveling 10 months per year to different, exotic locations

14. Challenges to overcome
Three separate platforms for business communications
Needed a solution for remote, traveling workers
Required mobile communications for both engineers and those working trackside

15. The Solution : A ShoreTel Unified Communications solution
ShoreTel IP PBX
Mobility client licenses
Digital Enhanced Cordless Telecommunications (DECT)
Conferencing Services
Contact Center
ShoreTel’s solution had to match the specific requirements of Williams’ mobile workforce. Williams needed an easy-to-use communication system that was usable by members of the team as they travel every two weeks around the globe. The company also required extremely robust safety measures, as unlike most enterprises, Williams’ competitors are frequently within earshot of its employees (in the next garage).
“It is an absolute necessity to have mission-critical, secure communications between our employees at trackside and our engineers back in the factory during a race weekend. When the cars are actually running, this will generate tangible benefits that we believe will turn into performance gains on track,” says Chris Murray, head of marketing at Williams.
ShoreTel provided Williams with a range of solutions—including ShoreTel IP PBX, ShoreTel Mobility client licenses to extend UC applications to mobile devices, Digital
Enhanced Cordless Telecommunications (DECT) handsets, conferencing services, and ShoreTel Enterprise Contact Center with multimedia, providing a complete end-to-end solution both on-site and remotely.

16. Benefits of Implementation
“WE LOOKED AT SEVERAL
VENDORS BEFORE
WE DECIDED UPON
SHORETEL. THE REASON
SHORETEL STOOD OUT
WAS DUE TO ITS ABILITY
TO DEMONSTRATE ITS
COMPETENCE AND
EXPERIENCE IN THE SPACE.
SHORETEL’S SOLUTION
WAS SIMPLER AND LESS
TIME-CONSUMING.”
Chris Taylor, Head of IT
Williams Martini Racing
Enhanced capabilities for mobile workers
Simplified communications
Improved security for trackside communication
Cost-saving – no call charges