1. Business Letter Writing

2. Why Do We Write Business Letters? To communicate with people outside of your business or organization.

3. You may write a letter to: - Explain your views. - Summarize a meeting. - Apply for a job. - Request information. - Turn down a request.

4. Language Business letters reflect not only you, but your business or organization as well. The message in your letter needs to be straight-forward. Communicate your message without confusing the reader.

5. Purpose Decide what the purpose of your letter is and state it in the beginning of your message.

6. Tone Make sure your message is stated in a friendly, respectful tone!!!!!!!! Example - We are sorry for the inconvenience, but we did not receive your payment.

7. Parts of a Business Letter I.Heading II.Dateline III.Inside Address IV.Opening/Salutation V.Body VI.Closing VII.Signature Block

8. “Good News/Neutral” Letters 1.State the good news/neutral news first. 2.Provide adequate details. 3.Pleasant ending.

9. “Bad News” Letter 1.Begin with a neutral/pleasant statement. 2.Explain the reason for the refusal. 3.State/imply the refusal. 4.Offer an alternate solution. 5.End with a positive statement.