1. Chapter 12 Develop the Knowledge Management System

2. Knowledge Management2 7 layers KM Architecture 12345671234567

3. Chapter 12 Knowledge Management3 Layer 1 : Interface Layer What user actually see...... Channels for Tacit and Explicit Knowledge Platform Independent Learning from intranets organize information and assembly it in a consistent, logical, and systematic manner.

4. Chapter 12 Knowledge Management4 Layer 2 : Access and Authentication Layer Access privileges Firewalls Backups

5. Chapter 12 Knowledge Management5 Layer 3 : Collaborative filtering and intelligence Layer From static to dynamic structure each document is connected to other documents through hyperlinks (e.g. URLs, video file, and sound files)  Intelligence layer

6. Chapter 12 Knowledge Management6 Layer 3 : Collaborative filtering and intelligence Layer (cont) Automatic Full-text indexing fast retrieval  Automatic meta-tagging Who published the document? When was the last modified? Who reviews it? Who approve it? What is the size of the document?

7. Chapter 12 Knowledge Management7 Layer 3 : Collaborative filtering and intelligence Layer (cont) From client/server to agent computing process migration remote evaluation mobile object  Benefits of mobile agent reduce network load real-time operation fault tolerant

8. Chapter 12 Knowledge Management8 Layer 4 : Application Layer Video conference Yellow pages Digital whiteboard Electronic Forums DSS Tools

9. Chapter 12 Knowledge Management9 Layer 5 : Transport Layer TCP/IP Mail Server Web server

10. Chapter 12 Knowledge Management10 Layer 6 : Middleware Layer provide connectivity between old and new data formats the critical applications existing on incompatible platforms remain usable.

11. Chapter 12 Knowledge Management11 Layer 7 : Repository Layer operational database discussion database digital documents

12. Chapter 12 Knowledge Management12 Layer 6 : Middleware Layer provide connectivity between old and new data formats the critical applications existing on incompatible platforms remain usable.

13. The end.