1. Chap 13 Network Troubleshooting Andres, Wen-Yuan Liao Department of Computer Science and Engineering De Lin Institute of Technology andres@dlit.edu.tw http://www.cse.dlit.edu.tw/~andres

3. Troubleshooting Network  Describe typical layer 1 errors  Typical layer 2 errors  Typical layer 3 errors  Network troubleshooting strategies

4. Problems in each layer  Layer 1 - incorrect cable used  Layer 2 - interface not configured for Ethernet  Layer 3 - subnet mask is incorrect

5. Describe typical layer 1 errors  Broken cables  Disconnected cables  Cables connected to the wrong ports  Intermittent cable connection  Devices turned off

6. Describe typical layer 1 errors  Wrong cables used for the task at hand (must use rollovers, cross- connects, and straight-through cables correctly)  Transceiver problems  DCE cable problems  DTE cable problems

7. Typical layer 2 errors  Improperly configured serial interf.  Improperly configured Ethernet interfaces  Improper encapsulation set (HDLC is default for serial interfaces)  Improper clockrate settings on serial interfaces

8. Typical layer 3 errors  Routing protocol not enabled  Wrong routing protocol enabled  Incorrect IP addresses  Incorrect Subnet Masks  Incorrect DNS to IP bindings

12. Summary  Layer 1 errors  Layer 2 errors  Layer 3 errors  Network Problems